Deskpro

Customer Success Manager

• Own a high-volume UK & EMEA portfolio across different segments
• Build and close expansion pipeline through upsell and cross-sell
• Deliver against retention targets and expansion quotas
• Run Success Plans aligned to customer goals and account tiers
• Lead QBRs and value reviews for larger accounts, with lighter-touch cadences for scaled accounts
• Own renewals, review risk, and work with the Director of Customer Success to mitigate it
• Monitor health indicators and act on early warning signs
• Act as the primary point of contact and trusted partner for customers
• Collaborate cross-functionally with Product, Support, Solutions, and Marketing
• Influence customer coverage and processes as the company scales

Commercial Customer Success Manager