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DESKSPACE

After-Sales, Customer Service, AI Experience

DESKSPACE

. Resolve customer inquiries quickly and courteously via email, phone, WhatsApp, and Instagram (Zendesk) .

Posted 10/20/2026contractRemoteMid-LevelSenior💰 €8 - €15 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates proficiency in customer service within e-commerce environments, utilizing AI tools like Claude and ChatGPT to enhance communication and problem-solving. Fluent in German at C1 level, capable of managing customer inquiries and issues effectively.

Highest-signal resume keywords
German Proficiency C1Customer Service ExperienceE-Commerce KnowledgeAI Tool UtilizationSolution-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Structured Problem-SolvingCalm Under PressureEffective Communication
Tools & Technologies
ZendeskClaudeChatGPT
Industry Keywords
Customer InquiriesReturns ManagementRefund ProcessingWarranty ClaimsMarketplace Coordination

About the role

Key responsibilities & impact
  • Resolve customer inquiries quickly and courteously via email, phone, WhatsApp, and Instagram (Zendesk)
  • Handle returns, refunds, replacement parts, and warranty claims across all marketplaces
  • Coordinate with the warehouse and freight carriers on partial deliveries, damages, and tracking
  • Use AI tools such as Claude and ChatGPT to prepare responses and streamline processes
  • Identify recurring issues and report them to the team

Requirements

What you’ll need
  • German proficiency at least at C1 level, both written and spoken
  • Experience in customer service, ideally in e-commerce or online marketplaces
  • Regularly use AI tools such as Claude or ChatGPT
  • Structured, solution-oriented, and calm when dealing with dissatisfied customers
  • Available Monday to Friday during core hours, 8:00 a.m.–3:00 p.m. German time
  • Freelancer / self-employed professional
  • 40 hours per week
  • Available as soon as possible

Benefits

Comp & perks
  • 100% remote
  • 20–40 hours per week
  • AI-first team: AI handles routine tasks while you handle the challenging cases
  • Direct communication with the founder
  • Long-term collaboration
  • 12-month contract term