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Despegar

Junior Quality Analyst

Despegar

. Monitor customer service across all channels (inside sales, retail stores, and outsourced operations), conducting approximately 100 quality reviews per period .

Posted 9/17/2026full-timeBarueri • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and organizational skills to monitor customer service quality across various channels, utilizing advanced Excel for data analysis and presentation creation. Capable of developing improvement plans and holding team members accountable based on performance metrics.

Highest-signal resume keywords
Quality MonitoringAdvanced Excel SkillsLeadership ExperienceData AnalysisPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quality MonitoringData AnalysisAdvanced Excel Skills
Soft Skills
AnalyticalOrganizedCommunicative
Tools & Technologies
PowerPoint
Industry Keywords
Inside SalesRetail EnvironmentCall Center Environment

Tech Stack

Tools & technologies
Ruby

About the role

Key responsibilities & impact
  • Monitor customer service across all channels (inside sales, retail stores, and outsourced operations), conducting approximately 100 quality reviews per period
  • Present results weekly to supervisors and managers
  • Hold supervisors accountable based on performance metrics
  • Develop biweekly improvement plans and track progress
  • Analyze data in Excel and create presentations

Requirements

What you’ll need
  • Experience monitoring quality in inside sales and/or retail environments
  • Analytical, organized, and communicative profile
  • Advanced Excel skills
  • Availability to work on-site twice a week
  • Reside near Alphaville/Barueri
  • Preferred qualifications: leadership experience, Ruby, PowerPoint, and experience in both retail and call center environments

Benefits

Comp & perks
  • Autonomy, meaningful impact, and an environment where you can create, learn, and scale
  • A team that values diversity and puts people at the center