Partner Operations Analyst

Despegar

. Work closely with Market Managers to ensure reliable operations and a positive experience for Decolar’s hotel and inn partners .

Posted 10/9/2026full-timeAlphaville • BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Operations and partner management, with a strong focus on diagnosing and resolving operational issues. Proficient in using CRM systems like HubSpot and ticket management tools to enhance partner experiences and operational efficiency.

Highest-signal resume keywords

Customer Operations ExperienceOperational Issue ResolutionCRM System ProficiencyAnalytical MindsetClear Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Request HandlingExtranet ConfigurationRate and Promotion ManagementDiagnostic SkillsIncident ManagementProblem ManagementChange Management

Soft Skills

Active ListeningEmpathyOwnership

Tools & Technologies

HubSpotServiceNowJiraTicketing Tools

Industry Keywords

HospitalityOTAsReservationsPaymentsPromotions

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Work closely with Market Managers to ensure reliable operations and a positive experience for Decolar’s hotel and inn partners
Handle operational requests related to extranet configuration, rate and promotion uploads, payments, reservations, and cancellations
Conduct initial diagnoses, assess impact, resolve cases within scope, and escalate others through to resolution
Support the maintenance of partner records, content, accommodations, policies, and access permissions in the extranet
Upload and maintain rates, availability, and promotions in accordance with commercial agreements
Investigate issues involving reservations, cancellations, charges, and remittances
Keep partners informed about progress, next steps, and timelines
Document and track cases in HubSpot and ticketing tools
Monitor the operational health of accounts and contribute to service reviews and business reviews
Collaborate with Finance, Reservations, Customer Service, Connectivity, and Technology teams
Identify recurring issues and propose improvements to processes, routines, and resolution guides

Requirements

What you’ll need

2–4 years of experience in Customer Operations, Customer Success, B2B support, or partner operations
Experience diagnosing and resolving operational or technical issues in collaboration with Customer Service and Account Management teams
Analytical mindset and strong diagnostic skills: gathers evidence, connects information, and distinguishes symptoms from root causes
Hands-on experience with CRM systems, preferably HubSpot, and ticket management tools such as ServiceNow, Jira, or similar platforms
Ability to organize multiple requests, prioritize based on impact, and track deadlines and commitments
Clear communication, active listening, and empathy when working with partners, including under pressure
Strong sense of ownership: takes responsibility for case follow-up and ensures updates and resolution
Familiarity with incident, problem, and change management processes
Knowledge of hospitality, OTAs, extranets, rates, promotions, reservations, and payments is a plus
Familiarity with monitoring tools and using data to track operations

Benefits

Comp & perks

Real autonomy to make decisions and have an impact from day one
A culture of continuous learning: we fail fast, learn, and scale
A diverse, collaborative, and silo-free team
Growth opportunities within a global ecosystem (Prosus)
We value ownership, innovation, and putting people at the center
Travel transforms you—and working at Decolar does too ✈️