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Customer Service Coordinator
Det-Tronics (Detector Electronics, LLC). Provide customer service support to customers, Regional Sales Managers and Projects Teams .
Posted 10/21/2026full-timeStaines • United KingdomMid-LevelSenior💰 £33,000 - £35,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer order management and processing, ensuring accurate inventory management and effective communication with customers and team members. Proficient in utilizing Microsoft applications to support logistics and customer service metrics.
Highest-signal resume keywords
Customer Order ManagementInventory ManagementExcellent Customer ServiceNumerical AccuracyWritten And Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Order ProcessingLogistics ManagementShipping CoordinationRevenue RecognitionData Reporting
Soft Skills
Attention To DetailTeam PlayerPositive AttitudeFlexibilitySelf-Awareness
Tools & Technologies
Microsoft ApplicationsCustomer PortalsZoomTeams
Industry Keywords
Customer Service SupportThird-Party LogisticsOn-Time Delivery MetricsStock TakesAudit Queries
About the role
Key responsibilities & impact- Provide customer service support to customers, Regional Sales Managers and Projects Teams
- Manage sales order processing, including projects, from receipt of inventory through shipping, invoicing and reporting
- Manage inventory, logistics, third-party logistics day-to-day operations and shipping, including revenue recognition
- Liaise with Regional Sales Managers and Customer Account Managers to resolve shipping and invoicing queries
- Update customers on order status and support customer service metrics
- Produce on-time-delivery metrics for strategic customers, identify improvement opportunities and implement them
- Coordinate with Detector Electronics Corporation colleagues and vendors to meet customer delivery expectations
- Provide bespoke and system-generated shipping documents
- Handle customer and regional office enquiries by telephone, email, Zoom, Teams or other applicable channels
- Ensure accurate inventory management at the external warehouse, assist with stock takes and investigate discrepancies
- Assist the finance team with invoice and annual audit queries
- Maintain and monitor customer mailboxes
- Monitor, update and maintain customer portals, including uploading documents and updating delivery information
- Perform other duties and projects as specified
Requirements
What you’ll need- Customer order management and processing experience
- Good understanding to deliver excellent customer service
- Computer literate with a good working knowledge of Microsoft applications
- Numerical accuracy
- Articulate, good written and verbal communication
- Accurate, good attention to detail
- Ability to prioritise and manage multiple tasks
- Team player and able to work on own initiative
- Positive, enthusiastic attitude with a friendly and approachable personality
- Flexible to changing priorities
- Co-operative and collaborative with all team members
- Self-awareness to modify and choose appropriate behavior to positively influence a situation
Benefits
Comp & perks- Competitive compensation
- Professional development opportunities
- Flexible working arrangements including partial remote work
- Dynamic and international work environment
- Opportunities to work with high technology products
- Strong growth strategy environment