Det-Tronics (Detector Electronics, LLC)

Customer Support

• Provide customer service support to customers, Regional Sales Managers and Projects Teams
• Manage sales order processing, from receipt of inventory and shipping customer orders through invoicing and reporting
• Handle inventory management, logistics, 3PL day-to-day management, shipping and revenue recognition
• Liaise with Regional Sales Managers and Customer Account Managers to resolve shipping and invoicing queries
• Update customers on order status and support customer service metrics
• Produce on-time delivery metrics for strategic customers and implement improvements
• Coordinate with Detector Electronics Corporation colleagues and vendors to meet delivery expectations
• Provide bespoke and system-generated shipping documents
• Respond to customer and regional office enquiries by telephone, email, Zoom, Teams or other channels
• Manage inventory at the external warehouse, assist with stock takes, investigate discrepancies and implement improvements
• Assist the finance team with invoice and annual audit queries
• Maintain and monitor customer mailboxes
• Monitor and update customer portals, including document uploads and delivery information
• Undertake other duties and projects as specified

Explore Customer Service, Shipping Coordinator at Det-Tronics (Detector…. Review requirements and application details.

Customer Service, Shipping Coordinator

• Provide customer service support to customers, Regional Sales Managers and Projects Teams
• Manage sales order processing from receipt of inventory through shipping, invoicing and reporting
• Handle inventory management, logistics, 3PL day-to-day management and shipping, including revenue recognition
• Liaise with Regional Sales Managers and Customer Account Managers to resolve shipping and invoicing queries
• Update customers on order status and support customer service metrics
• Produce on-time delivery metrics for strategic customers and implement improvement opportunities
• Liaise with colleagues and vendors to meet customer delivery expectations
• Provide bespoke and system-generated shipping documents
• Respond to customer and regional office enquiries by telephone, email, Zoom, Teams or other applicable channels
• Maintain accurate inventory at the external warehouse, assist with stock takes and investigate discrepancies
• Assist the finance team with invoice and annual audit queries
• Maintain and monitor customer mailboxes
• Monitor and update customer portals, including uploading documents and delivery information
• Perform other duties and projects as specified

Explore Customer Service Shipping Coordinator at Det-Tronics (Detector…. Review requirements and application details.

Customer Service Shipping Coordinator

• Provide customer service support to customers, Regional Sales Managers and Projects Teams
• Manage sales order processing, including projects, from receipt of inventory through shipping, invoicing and reporting
• Manage inventory, logistics, third-party logistics day-to-day operations and shipping, including revenue recognition
• Liaise with Regional Sales Managers and Customer Account Managers to resolve shipping and invoicing queries
• Update customers on order status and support customer service metrics
• Produce on-time-delivery metrics for strategic customers, identify improvement opportunities and implement them
• Coordinate with Detector Electronics Corporation colleagues and vendors to meet customer delivery expectations
• Provide bespoke and system-generated shipping documents
• Handle customer and regional office enquiries by telephone, email, Zoom, Teams or other applicable channels
• Ensure accurate inventory management at the external warehouse, assist with stock takes and investigate discrepancies
• Assist the finance team with invoice and annual audit queries
• Maintain and monitor customer mailboxes
• Monitor, update and maintain customer portals, including uploading documents and updating delivery information
• Perform other duties and projects as specified

Explore Customer Service Coordinator at Det-Tronics (Detector…. Review requirements and application details.