Devexperts

Application Engineer

• Provide technical support to B2B clients using dxFeed market-data products
• Troubleshoot and resolve issues in high-load financial systems and market-data delivery
• Communicate with clients by providing technical guidance, recommendations, and integration support
• Maintain accurate records of customer interactions, incidents, and resolutions
• Identify root causes of technical problems and propose long-term solutions
• Participate in system architecture discussions, documentation, procedures, and system-level test plans
• Assist with rolling out new products and services
• Monitor system health, performance, and software behavior
• Collaborate with developers, business analysts, technical writers, sales, legal, and finance teams
• Communicate with external market-data providers, exchanges, brokers, and trading firms
• Provide training and knowledge sharing for users and teammates
• Stay current with technologies and trends in FinTech and market data
• Follow security, quality, and compliance standards
• Collaborate across the three-level Technical Support team and contribute to technical and professional growth

Application Support Engineer, Level 1