Reservations Agent

Devil's Thumb Ranch Resort & Spa

. Book lodging reservations for individual and group guests .

Posted 10/9/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing lodging reservations, including making, modifying, and canceling bookings while maintaining accurate guest information and reports. Proficient in using reservation systems and handling guest inquiries effectively.

Highest-signal resume keywords

Lodging Reservations ManagementResortSuite PMS ExperienceSynxis CRS ExperienceStrong Computer SkillsMulti-Line Phone Usage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lodging ReservationsGuest Information ManagementDaily ReportsNight AuditsMaintenance LoggingHousekeeping Issue LoggingGift Card ProcessingPhone Call HandlingVoicemail ResponseEmail Communication

Soft Skills

Customer ServiceCommunicationProblem-SolvingTime ManagementTeam Collaboration

Tools & Technologies

HOTSoSMulti-Line Phone System

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

LodgingHospitalityReservations SystemGuest Services24-Hour Operation

About the role

Key responsibilities & impact

Book lodging reservations for individual and group guests
Answer and transfer phone calls
Answer guest questions and emails
Respond to voicemail messages in a timely manner
Make, modify, and cancel transient and group reservations
Charge guests lodging deposits according to company policy
Check waitlist and call guests to fill openings or cancellations
Make gift cards purchased by phone or online
Log maintenance and housekeeping issues into HOTSoS
Log guest requests in reservations
Charge third-party reservations in full on the day of arrival
Distribute mail
Maintain guest information, daily reports, and night audits
Remain knowledgeable about other departments and aware of guest and Ranch issues
Perform other tasks requested or required by upper management

Requirements

What you’ll need

Able to sit for extended periods of time
Weekend availability is required
High School Diploma or GED
Prior experience with lodging reservations system preferred
ResortSuite PMS & Synxis CRS experience preferred
Strong computer skills
Able to use multi-line phone
No guaranteed work schedule due to the nature of the 24-hour operation; schedule requests are subject to business volume

Benefits

Comp & perks

152 hours of Paid Time Off if FT, Year-Round employment status
Health, Dental & Life & Vision Insurances if FT, Year-Round employment status
401k Employer Match of up to $2,000 annually if FT, Year-Round employment status
Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
Employer-sponsored Softball and Hockey leagues
Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops
25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments
Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass
Referral bonus of $250 if we hire someone you refer