Devil's Thumb Ranch Resort & Spa

Reservations Agent

• Book lodging reservations for individual and group guests
• Answer and transfer phone calls
• Answer guest questions and emails
• Respond to voicemail messages in a timely manner
• Make, modify, and cancel transient and group reservations
• Charge guests lodging deposits according to company policy
• Check waitlist and call guests to fill openings or cancellations
• Make gift cards purchased by phone or online
• Log maintenance and housekeeping issues into HOTSoS
• Log guest requests in reservations
• Charge third-party reservations in full on the day of arrival
• Distribute mail
• Maintain guest information, daily reports, and night audits
• Remain knowledgeable about other departments and aware of guest and Ranch issues
• Perform other tasks requested or required by upper management

Explore Reservations Agent at Devil's Thumb Ranch Resort & Spa. Review requirements and application details.