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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case analysis, return and cancellation order processing, and invoice reconciliation. Proficient in utilizing Salesforce and Cervello for case management and collaboration with internal and external stakeholders.
Highest-signal resume keywords
Salesforce Case ManagementCervello Ticketing SystemReturn And Cancellation ProcessesMicrosoft Excel ProficiencyAdministrative Procedures Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case AnalysisReturn Order CreationCancellation Order CreationInvoice AnalysisReturn Letter AnalysisTicket OpeningParameterization Ticket OpeningProtocol OpeningReplacement Order CreationReconciliation Ticket Analysis
Soft Skills
CollaborationCommunicationProblem-Solving
Tools & Technologies
SalesforceCervelloANA Tax ApplicationMicrosoft Office
Industry Keywords
Return ProcessesCancellation ProcessesInvoicing ProcessesAdministrative Procedures
About the role
Key responsibilities & impact- Conduct initial analysis of cases in Salesforce to understand the appropriate resolution (valid or invalid), identifying the reason for the return.
- Create return and cancellation orders.
- Analyze return invoices and return letters (NFDs).
- Open tickets in Cervello to place cases on hold.
- Extend return cases when necessary.
- Analyze responses to reconciliation tickets in Cervello.
- Create replacement orders.
- Provide support to internal teams (Sales, Logistics, and Finance) and external stakeholders (customers and partners).
- Open parameterization tickets in Cervello.
- Open protocols in the ANA tax application.
- Monitor pending return cases according to priorities defined by leadership and the sales team.
- Participate in alignment meetings with the sales team and other strategic departments.
- Open Salesforce cases on behalf of employees in the Home Center sales channel.
Requirements
What you’ll need- High school diploma.
- Knowledge of Microsoft Office, particularly Excel.
- Knowledge of administrative procedures.
- Knowledge of computerized systems.
- Knowledge of return, cancellation, and invoicing processes is desirable.
- Exclusive/priority opportunity for women, Black and Brown people, and people with disabilities.
Benefits
Comp & perks- Medical insurance for you and your dependents
- Dental insurance for you and your dependents
- Life insurance
- Wellhub: access to gyms and physical, emotional, and nutritional well-being apps, including a free digital plan
- Pharmacy benefit: prescription and over-the-counter medicines at special prices, with payroll deduction available
- De Bem com a Mente: a program dedicated to mental health support and rehabilitation
- Pronto Atendimento Pessoal: financial, psychological, legal, and social support
- Gestar Juntos: support and guidance program for expectant parents and dependents
- Childcare allowance for children up to 24 months old
- Meal voucher or cafeteria and basic food basket, depending on the location
- Transportation voucher or company shuttle, depending on the location
- Profit Sharing and Results (PLR) based on company performance and individual goals
- Private pension plan: the company contributes toward your future
- Special loans through Fundação Itaúsa and payroll-deductible loans at preferential rates
- UniDexco: online courses and training platform
- Dexco Partnership Club: discounts with nearly 700 partners
- Dexco Store: discounts on products from Dexco brands
- Christmas card