Dexco

Customer Support

• Handle outbound and inbound telephone calls from consumers and customers, providing guidance on authorized technical service locations, answering technical questions about product maintenance and installation, explaining Warranty Certificates, and addressing complaints and suggestions
• Record customer contacts in Salesforce
• Maintain and organize the work area and its surroundings in accordance with 5S principles
• Ensure compliance with commitments established in quality and environmental policies
• Perform other related activities as assigned by the immediate supervisor

Customer Service Representative

Sales

• Provide customer service to clients across retail, franchise, concept store, and e-commerce channels through various communication platforms
• Manage the order portfolio, after-sales processes, and issue resolution
• Liaise with internal teams to ensure customer requests are resolved and deliver the best possible customer experience
• Monitor deadlines, performance indicators, and operational service levels
• Prepare reports, analyze complaints, and propose process improvements for the department
• Negotiate with customers, ensuring information is kept up to date in the system and maintaining customer satisfaction

Junior After-Sales Relationship Analyst

Data Analyst

• Build and maintain highly complex BI reports for executive leadership consumption
• Analyze high-volume data, consolidating information from areas such as sales, logistics, and production
• Use data from multiple cloud tables to perform analyses and develop reports
• Develop and implement code for analyses across various company projects
• Prepare and present materials in meetings with commercial leadership
• Collaborate with multiple departments to obtain the information required for analyses and reports
• Demonstrate strong analytical and interpersonal skills

Junior BI Analytics Analyst

• Maintain the cartographic database
• Perform spatial analyses
• Develop geographic map products
• Provide support to the Operational, Environmental, Legal, Development, Planning, and Industrial areas of the forestry process
• Promote innovation in geotechnologies and ESRI ArcGIS tools
• Schedule and oversee surveying services performed by third-party providers
• Manage real estate regularization projects, from field georeferencing through registration with the land registry office

Junior Geospatial Analyst

Business Analyst

• Manage internal and external recruitment and selection processes
• Maintain close alignment with the business
• Support managers in team development and monitor employee engagement and organizational climate
• Act strategically by aligning and implementing people development initiatives focused on business needs
• Ensure the execution of corporate programs and onboarding activities
• Promote the company’s culture and values
• Act as an internal communications partner
• Manage HR metrics and develop action plans
• Conduct calibration meetings for performance management and the identification of future successors using the 9-box Matrix
• Develop leadership training aligned with the cultural transformation
• Support compensation analysis and job description processes
• Present people metrics to the People Committee

Senior HR Analyst – Business Partner

Marketing Analyst

• Work with Excel to support product analyses and departmental tracking
• Manage portfolio tracking
• Support pricing guidelines and price management
• Prepare briefs
• Conduct financial and performance analyses
• Support action plans
• Track schedules and timelines
• Collaborate with the internal S&OP, Sales, Trade Marketing, Engineering, R&D, Design, After-Sales, Communications, Digital, and CRM teams
• Foster collaboration among internal teams
• Participate in strategic meetings and forums
• Support the execution of strategic analyses

Customer Service Representative

Junior After-Sales Relationship Analyst

Junior BI Analytics Analyst

Junior Geospatial Analyst

Senior HR Analyst – Business Partner

Product Marketing Analyst – Junior