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Customer Service Representative
Dexco. Handle outbound and inbound telephone calls from consumers and customers, providing guidance on authorized technical service locations, answering technical questions about product maintenance and installation, explaining Warranty Certificates, and addressing complaints and suggestions .
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively handling inbound and outbound calls, providing technical guidance, and ensuring compliance with quality and environmental policies. Proficient in maintaining organized workspaces and recording customer interactions in Salesforce.
ATS Keywords
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About the role
Key responsibilities & impact- Handle outbound and inbound telephone calls from consumers and customers, providing guidance on authorized technical service locations, answering technical questions about product maintenance and installation, explaining Warranty Certificates, and addressing complaints and suggestions
- Record customer contacts in Salesforce
- Maintain and organize the work area and its surroundings in accordance with 5S principles
- Ensure compliance with commitments established in quality and environmental policies
- Perform other related activities as assigned by the immediate supervisor
Requirements
What you’ll need- Previous customer service experience
- Knowledge of Salesforce (a plus)
- High school diploma
Benefits
Comp & perks- Medical insurance for you and your dependents
- Dental insurance for you and your dependents
- Life insurance
- Wellhub: access to gyms and physical, emotional, and nutritional wellness apps—including a free digital plan
- Pharmacy benefit: prescription medications at special prices, with payroll deductions available
- De Bem com a Mente: a program focused on mental health support and rehabilitation
- Pronto Atendimento Pessoal: financial, psychological, legal, and social support
- Gestar Juntos: support and guidance program for expectant parents and dependents
- Childcare assistance for children up to 24 months old
- Meal voucher or on-site cafeteria, plus basic food basket (depending on the location)
- Transportation voucher or company shuttle (depending on the location)
- Profit Sharing and Results (PLR), based on company performance and individual goals
- Private pension plan: the company contributes toward your future
- Special loans through Fundação Itaúsa and payroll-deductible loans at preferential rates
- UniDexco: online platform offering courses and training
- Dexco Partnership Club: discounts with nearly 700 partners
- Dexco Store: discounts on products from Dexco brands
- Christmas card