Junior After-Sales Relationship Analyst

Dexco

. Provide customer service to clients across retail, franchise, concept store, and e-commerce channels through various communication platforms .

Posted 10/3/2026full-timeJundiaí • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills across various channels, with a focus on after-sales support and issue resolution. Proficient in data analysis and process improvement to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceAfter-Sales SupportCustomer Relationship ManagementMicrosoft Excel ProficiencyManagement Systems/ERP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAfter-Sales SupportData AnalysisProcess ImprovementOrder Management

Soft Skills

CommunicationNegotiationProblem Solving

Tools & Technologies

Microsoft OfficeERP Systems

Industry Keywords

RetailE-CommerceFranchiseConcept Store

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide customer service to clients across retail, franchise, concept store, and e-commerce channels through various communication platforms
Manage the order portfolio, after-sales processes, and issue resolution
Liaise with internal teams to ensure customer requests are resolved and deliver the best possible customer experience
Monitor deadlines, performance indicators, and operational service levels
Prepare reports, analyze complaints, and propose process improvements for the department
Negotiate with customers, ensuring information is kept up to date in the system and maintaining customer satisfaction

Requirements

What you’ll need

Currently pursuing or holding a bachelor’s degree in Business Administration, Marketing, or a related field
Experience in customer service, after-sales support, or customer relationship management
Proficiency in Microsoft Office, especially Excel
Experience with management systems/ERP is a plus

Benefits

Comp & perks

Medical insurance for you and your dependents
Dental insurance for you and your dependents
Life insurance
Wellhub: access to gyms and physical, emotional, and nutritional well-being apps—including a free digital plan
Pharmacy benefit: prescription medications at special prices with payroll deductions
De Bem com a Mente: a program dedicated to mental health, support, and rehabilitation
Pronto Atendimento Pessoal: financial, psychological, legal, and social support
Gestar Juntos: support and guidance program for expectant parents and dependents
Childcare assistance for children up to 24 months old
Meal allowance or on-site cafeteria and basic food basket, depending on the location
Transportation allowance or company shuttle, depending on the location
Profit Sharing and Results (PLR) based on company performance and individual goals
Private pension plan: the company contributes toward your future
Special loans through Fundação Itaúsa and payroll-deductible loans at preferential rates
UniDexco: online courses and training platform
Dexco Partnerships Club: discounts with nearly 700 partners
Dexco Store: discounts on products from Dexco brands
Christmas gift card