Order Management Analyst – Mid-Level

Dexco

. Manage the customer portfolio with a focus on relationship management, performance, and compliance with agreed SLAs .

Posted 10/6/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer portfolio management, focusing on relationship management, compliance with SLAs, and operational performance. Proficient in order management, data analysis, and collaboration with cross-functional teams to drive improvements and support decision-making.

Highest-signal resume keywords

Order ManagementCustomer ServiceData AnalysisERP SystemsCRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI AnalysisPerformance MonitoringContractual AdjustmentsLogistics PlanningExcel (Pivot Tables, Charts)

Soft Skills

Relationship ManagementProblem SolvingCollaborationCommunication

Tools & Technologies

SAPSalesforce

Industry Keywords

Business AdministrationLogisticsEconomicsEngineeringCommunications

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the customer portfolio with a focus on relationship management, performance, and compliance with agreed SLAs
Provide consultative support to customers and internal teams regarding orders, deliveries, returns, and post-sales processes
Monitor and update orders in company systems, ensuring information accuracy and adherence to deadlines
Handle complex complaints, order blocks, returns, and contractual adjustments
Analyze KPIs and operational metrics, identify issues, propose action plans, and lead improvements
Support the planning and execution of shipments, allocations, and logistics demands in collaboration with partner teams
Participate in and lead alignment meetings with the sales team and other strategic departments
Participate in customer meetings to address specific matters and review processes
Ensure the accuracy and timely updating of information in management systems
Create and review reports and dashboards to monitor operations and support decision-making
Contribute to onboarding new team members and standardizing internal processes

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Logistics, Engineering, Economics, Communications, or related fields
Experience in order management, customer service, and collaboration with internal teams
Intermediate Excel skills, including pivot tables, charts, and data analysis
Experience with ERP and CRM systems, such as SAP and Salesforce

Benefits

Comp & perks

Medical insurance for you and your dependents
Dental insurance for you and your dependents
Life insurance
Wellhub: access to gyms and physical, emotional, and nutritional wellness apps, including a free digital plan
Pharmacy benefit with special medication prices and payroll deductions
De Bem com a Mente: mental health, support, and rehabilitation program
Pronto Atendimento Pessoal: financial, psychological, legal, and social support
Gestar Juntos: support and guidance program for expectant parents and dependents
Childcare assistance for children up to 24 months old
Meal voucher or on-site cafeteria and basic food basket, depending on the location
Transportation voucher or company shuttle, depending on the location
Profit Sharing and Results Program (PLR), based on company performance and individual targets
Private pension plan with company contributions
Special loans through Fundação Itaúsa and payroll-deductible loans with preferential rates
UniDexco: online courses and training platform
Dexco Partnership Club: discounts with nearly 700 partners
Dexco Store: discounts on products from Dexco brands
Christmas card