Director, Customer Advocacy – Continuous Improvement and Partnerships

Dexcom

. Establish and lead the strategic vision for Continuous Improvement & Strategic Partnerships .

Posted 11/10/2026full-timeRemote • California • United StatesLead💰 $164,200 - $273,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise-wide transformation initiatives, establishing governance frameworks, and developing analytics capabilities to drive continuous improvement and strategic partnerships. Proven ability to influence stakeholders and build high-performing teams in complex global organizations.

Highest-signal resume keywords

Enterprise-Wide Transformation LeadershipData Analytics and Business IntelligenceLean and Six Sigma MethodologiesGovernance Frameworks and Management Operating SystemsDigital Transformation and Automation Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ManagementKPI DevelopmentPerformance Management MethodologiesStrategic PlanningWorkflow OptimizationSystem IntegrationExecutive ReportingContinuous Improvement TechniquesOrganizational EffectivenessPortfolio Management

Soft Skills

Exceptional CommunicationRelationship BuildingStakeholder ManagementStrategic ThinkingInfluencing Without Authority

Industry Keywords

Customer AdvocacyQualityRegulatoryClinicalR&DManufacturingCustomer ExperienceCommercialInformation TechnologyDigital Transformation

About the role

Key responsibilities & impact

Establish and lead the strategic vision for Continuous Improvement & Strategic Partnerships
Create the operating framework aligning organizational priorities, resources, governance, and execution across Customer Advocacy
Serve as strategic advisor to the Sr. Director of Customer Advocacy
Translate business strategy into actionable plans, organizational priorities, and measurable outcomes
Lead the Customer Advocacy portfolio of strategic initiatives, including prioritization, governance, execution, resource management, and benefits realization
Design and implement the Customer Advocacy Management Operating System, including business reviews, KPI governance, escalation processes, operating cadences, and executive reporting
Develop and lead enterprise analytics capabilities, performance metrics, dashboards, reporting frameworks, and data-driven insights
Lead business systems and digital transformation initiatives, including workflow optimization, automation, system integration, artificial intelligence, and emerging technology adoption
Establish a culture of continuous improvement through standardized methodologies, structured problem-solving, process optimization, and scalable operational frameworks
Build strategic partnerships across Quality, Regulatory, Clinical, R&D, Manufacturing, Customer Experience, Commercial, and Information Technology
Lead organizational governance activities, leadership reviews, strategic planning cycles, risk management discussions, and enterprise decision-making forums
Build and develop a high-performing team responsible for analytics, governance, business systems, process performance, project management, and continuous improvement capabilities
Travel 15–25%

Requirements

What you’ll need

Proven experience leading enterprise-wide transformation, business operations, strategy, continuous improvement, or organizational effectiveness initiatives within complex global organizations
Demonstrated ability to influence senior leaders and stakeholders across multiple functions without direct authority
Strong strategic thinking and business acumen with the ability to connect organizational objectives to operational execution
Experience establishing governance frameworks, management operating systems, portfolio management practices, and business performance review processes
Expertise in data analytics, business intelligence, KPI development, executive reporting, and performance-management methodologies
Deep understanding of Lean, Six Sigma, business process management, and organizational transformation techniques
Experience leading digital-transformation initiatives, business systems optimization, automation opportunities, and technology-enabled process improvements
Exceptional communication, executive presentation, relationship-building, and stakeholder-management skills
Demonstrated success building and leading multidisciplinary teams while developing organizational capabilities and future leaders
Ability to thrive in ambiguous environments, balance competing priorities, and drive results through collaboration, influence, and accountability
Typically requires a Bachelor’s degree with 15+ years of industry experience
9+ years of successful management experience in relevant industry
Willingness to travel 15–25%

Benefits

Comp & perks

A full and comprehensive benefits program
Growth opportunities on a global scale
Access to career development through in-house learning programs and/or qualified tuition reimbursement
Innovative, industry-leading organization committed to employees, customers, and communities
Home office remote workplace
Flex workplace option may be available for employees within commuting distance of a Dexcom site