Director, Infrastructure Platform Services

. Build and lead a high-performing platform engineering organization .

Posted 10/15/2026full-timeRemote • United StatesLead💰 $190,100 - $316,800 per yearWebsite

Tools & technologies

Cloud

Key responsibilities & impact

Build and lead a high-performing platform engineering organization
Own the strategy, design, execution, and operational management of cloud, AI, network, systems, and core services platforms
Deliver infrastructure platforms as a portfolio of services with defined SLAs and customer feedback mechanisms
Serve as the accountable owner for enterprise AI platform capability and platform reliability
Formulate a unified vision and establish a service and technology roadmap for IT infrastructure platforms
Establish end-to-end global service ownership and target service maturity levels
Lead systems reliability engineering across infrastructure platforms, including SLOs, error budgets, observability, and incident and problem management
Consolidate enterprise AI platform ownership across Microsoft Copilot/M365 AI, Google, and OpenAI capabilities
Drive infrastructure automation, infrastructure as code, configuration management, AI, and agents to reduce manual toil
Resource and drive the identity and access management program, including Microsoft 365 and Entra technical leadership
Assemble, lead, and develop engineering leaders
Partner with Digital Workplace Services, Information Security, Applications, and IT Business Partners
Deliver outcomes across AMER, EMEA, and APAC

What you’ll need

BS/MS in computer science/engineering, information technology, or technical field, or equivalent work experience
12+ years of experience in IT or engineering fields
8+ years in a leadership role
4+ years leading an infrastructure team or functional area
Typically requires a Bachelor’s degree with 15+ years of industry experience
9+ years of successful management experience in a relevant industry
Deep, current technical knowledge across cloud platforms, networks, systems, and identity
Experience building or leading a systems reliability engineering practice
Command of service level objectives, error budgets, observability, and incident and problem management
Experience leading enterprise AI platform adoption across Microsoft, Google, OpenAI, and Anthropic capabilities
Track record driving automation, infrastructure as code, configuration management, and self-healing operations
Experience designing service offerings with defined SLAs and customer feedback mechanisms
Strong management operating system and ability to structure demand into actionable service roadmaps
Comfortable delivering results using Agile methodologies
Ability to operate in a matrixed environment and manage a global team with remote staff across AMER, EMEA, and APAC
Ability to travel 15–25%

Comp & perks

A full and comprehensive benefits program
Growth opportunities on a global scale
Access to career development through in-house learning programs and/or qualified tuition reimbursement
Home office workplace
Flex workplace option may be available for employees within commuting distance of a Dexcom site