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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and technical support for Dexcom CGM products, with a strong focus on patient education, sales execution, and compliance with regulatory standards. Proficient in bilingual communication, problem-solving, and effective training of new team members.
Highest-signal resume keywords
Customer Service SkillsBilingual Communication (English and French)Sales TechniquesTechnical Support for CGM SystemsRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EducationSales Quota AchievementTroubleshootingData Review and AnalysisBenefit Investigations
Soft Skills
Effective ListeningEmpathyMultitaskingVerbal CommunicationWritten Communication
Tools & Technologies
Software and Databases for Patient DocumentationCommunication Tools
Certifications & Qualifications
High School Diploma/Certificate or Equivalent
Industry Keywords
Dexcom CGMPatient ConfidentialityQuality System ComplianceHealthcare Professional InteractionDiabetes Education
About the role
Key responsibilities & impact- Take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom products
- Serve as first point of contact for patients and medical professionals on technical and service matters
- Coordinate with Quality Assurance to ensure customer satisfaction
- Respond to patient phone calls and emails with troubleshooting tips and specific instructions
- Review and discuss data with patients and provide phone training when needed
- Onboard new patients to Dexcom CGM
- Act as a point of contact for healthcare professionals
- Handle daily inbound and outbound patient contact, including answering and placing calls
- Assist patients with device functionality and ongoing use of Dexcom CGM systems
- Triage and disposition patient inquiries
- Prospect and contact new patients
- Describe the benefits of CGM and Dexcom, determine patient need and fit, including financial feasibility
- Educate patients and healthcare professionals on CGM, Dexcom product functionality, competitor comparisons, and diabetes
- Manage assigned territory pipeline for prompt follow-up and execution
- Conduct benefit investigations and communicate coverage to customers
- Achieve monthly sales quotas and key performance metrics
- Use and maintain software and databases to document and analyze patient and product information, send replacements and samples, and perform patient follow-up
- Train and mentor new team members
- Document and facilitate rollout of new processes with management
- Participate in new product training as required
- Comply with quality system, regulatory, patient confidentiality, and privacy requirements
Requirements
What you’ll need- Language fluency in both English and French preferred – written and oral communication
- Ability to multitask while handling sales and problem-solving matters
- Strong customer service skills and excellent phone acumen
- Proven track record in customer service and advanced selling techniques
- Experience overcoming objections and closing for business
- Strong verbal and written communication skills
- Effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email, and other business correspondence
- Superior phone acumen and ability to show empathy to customers
- Minimum of 4–6 years of related experience
- High School diploma/certificate or equivalent
- Ability to comply with quality system, regulatory requirements, and patient confidentiality and privacy requirements
- 5–15% travel required
Benefits
Comp & perks- A full and comprehensive benefits program
- Growth opportunities on a global scale
- Career development through in-house learning programs and/or qualified tuition reimbursement
- Innovative, industry-leading organization committed to employees, customers, and communities
- Home office arrangement
- Hybrid working environment may be available for employees within commuting distance of a Dexcom site
- Flex workplace option