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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluency in Dutch and English, combined with strong communication and troubleshooting skills, enables effective support for Dexcom users. Experience with mobile apps and cloud-based systems ensures high-quality service and compliance with regulatory standards.
Highest-signal resume keywords
Fluent In DutchFluent In EnglishMobile App SupportTroubleshooting SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingMobile App SupportCloud-Based SystemsData Privacy ComplianceDocumentation Skills
Soft Skills
Strong Communication SkillsActive ListeningEmpathyDetail-OrientedAbility To Work Independently
Tools & Technologies
WindowsWeb BrowsersDexcom AppsSoftwareHardware
Certifications & Qualifications
High School Diploma
Industry Keywords
Quality StandardsService Level GoalsHealthcare ProfessionalsUser AccountsProduct Training
Tech Stack
Tools & technologiesAndroidCloudiOS
About the role
Key responsibilities & impact- Provide support to Dutch-speaking Dexcom users via phone, email, and web forms.
- Assist with inquiries related to Dexcom apps, software, and hardware.
- Offer clear troubleshooting and guidance.
- Act as the first point of contact for users and healthcare professionals.
- Ensure accurate documentation and high-quality service.
- Maintain and update user accounts.
- Process replacements and follow up as needed.
- Participate in product training and stay up to date with new releases.
- Ensure compliance with quality standards, data privacy, and regulatory requirements.
- Meet service level goals and promote best practices within the support team.
Requirements
What you’ll need- Fluent in both Dutch (or Flemish) and English.
- Strong communication skills across all channels.
- Confidence using Windows and major web browsers.
- Experience supporting mobile apps (iOS & Android) and cloud-based systems.
- Troubleshooting and problem-solving ability.
- Excellent customer service and phone skills.
- Active listening, clear communication, and empathy.
- Detail-oriented and quick to learn.
- Ability to work independently and collaboratively.
- Typically requires a minimum of 2-4 years of related experience.
- High School diploma/certificate or equivalent.
- Must live within commuting distance of the assigned Dexcom site, typically within an hour’s commute.
Benefits
Comp & perks- A comprehensive onboarding and training on the job.
- Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
- Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
- 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
- Opportunity to work from other countries for up to 30 days per year.
- Health Insurance including reduced premiums available for dependents.
- Life and Accident insurance coverage.
- 3rd Pillar Private Pension plan.
- Health and Wellness programs, including access to online coaching and therapy sessions.
- Fertility, Family forming, Menopause and Men’s health support services.
- Regular team-building events that foster collaboration and connection.
- Best-in-class training and career development programs.
- Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
- Access to a fitness tracking app with rewards for staying active.
- Free parking space at the city center office location.
- Language premium allowance if applicable.