Product Support Representative, Dutch Speaker

Dexcom

. Provide support to Dutch-speaking Dexcom users via phone, email, and web forms.

Posted 10/28/2026full-timeVilnius • LithuaniaJuniorMid-Level💰 €1,643 - €2,127 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Fluency in Dutch and English, combined with strong communication and troubleshooting skills, enables effective support for Dexcom users. Experience with mobile apps and cloud-based systems, along with a commitment to quality service and compliance, is essential.

Highest-signal resume keywords

Fluent In DutchFluent In EnglishExperience Supporting Mobile AppsStrong Communication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCustomer ServiceExperience With Cloud-Based SystemsExperience With iOS AppsExperience With Android Apps

Soft Skills

Active ListeningClear CommunicationEmpathyAbility To Work IndependentlyAbility To Work Collaboratively

Tools & Technologies

WindowsMajor Web Browsers

Certifications & Qualifications

High School Diploma/Certificate Or Equivalent

Industry Keywords

Data PrivacyRegulatory RequirementsQuality StandardsService Level GoalsBest Practices

Tech Stack

Tools & technologies

AndroidCloudiOS

About the role

Key responsibilities & impact

Provide support to Dutch-speaking Dexcom users via phone, email, and web forms.
Assist with inquiries related to Dexcom apps, software, and hardware.
Offer clear troubleshooting and guidance.
Act as the first point of contact for users and healthcare professionals.
Ensure accurate documentation and high-quality service.
Maintain and update user accounts.
Process replacements and follow up as needed.
Participate in product training and stay up to date with new releases.
Ensure compliance with quality standards, data privacy, and regulatory requirements.
Meet service level goals and promote best practices within the support team.

Requirements

What you’ll need

Fluent in both Dutch (or Flemish) and English.
Strong communication skills across phone, email, and web-form channels.
Confident using Windows and major web browsers.
Experience supporting mobile apps (iOS & Android) and cloud-based systems.
Natural talent for troubleshooting and problem-solving.
Excellent customer service and phone skills.
Active listening, clear communication, and empathy.
Detail-oriented, quick to learn, and able to work independently and collaboratively.
Typically requires a minimum of 2–4 years of related experience.
High School diploma/certificate or equivalent.
Must be based in Lithuania or open to relocate to Lithuania.
Must live within commuting distance of the assigned Dexcom site, typically within an hour’s commute.

Benefits

Comp & perks

A comprehensive onboarding and training on the job.
Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
5 additional vacation days, with potential for more for parents, students, and other cases with approval.
Opportunity to work from other countries for up to 30 days per year.
Health Insurance including reduced premiums available for dependents.
Life and Accident insurance coverage.
3rd Pillar Private Pension plan.
Health and Wellness programs, including access to online coaching and therapy sessions
Fertility, Family forming, Menopause and Men’s health support services.
Regular team-building events that foster collaboration and connection.
Best-in-class training and career development programs.
Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
Access to a fitness tracking app with rewards for staying active.
Free parking space at the city center office location.
Language premium allowance if applicable.