Product Support Representative, English Speaker

Dexcom

. Provide support to English-speaking Dexcom users via phone, email, and web forms.

Posted 10/5/2026full-timeVilnius • LithuaniaJuniorMid-Level💰 €1,643 - €2,127 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-quality customer support for Dexcom products, including mobile apps and cloud-based systems, while ensuring compliance with regulatory standards. Proficient in troubleshooting, documentation, and maintaining user accounts to enhance user experience.

Highest-signal resume keywords

Fluent In English (B2 - C1)Customer Service SkillsTroubleshooting SkillsExperience With Mobile Apps (iOS & Android)Windows Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCustomer ServiceDocumentationMobile App SupportCloud-Based Systems Support

Soft Skills

Strong Communication SkillsActive ListeningEmpathyDetail-OrientedAbility To Work Independently And Collaboratively

Tools & Technologies

WindowsWeb BrowsersDexcom AppsSoftwareHardware

Certifications & Qualifications

High School Diploma/Certificate Or Equivalent

Industry Keywords

Data PrivacyRegulatory ComplianceQuality StandardsService Level GoalsBest Practices

Tech Stack

Tools & technologies

AndroidCloudiOS

About the role

Key responsibilities & impact

Provide support to English-speaking Dexcom users via phone, email, and web forms.
Assist with inquiries related to Dexcom apps, software, and hardware.
Offer clear troubleshooting and guidance.
Act as the first point of contact for users and healthcare professionals.
Ensure accurate documentation and high-quality service.
Maintain and update user accounts.
Process replacements and follow up as needed.
Participate in product training and stay up to date with new releases.
Ensure compliance with quality standards, data privacy, and regulatory requirements.
Contribute to a high-performing support team by meeting service level goals and promoting best practices.

Requirements

What you’ll need

Fluent in English at a minimum level of B2 - C1.
Strong communication skills across all channels.
Confidence using Windows and major web browsers.
Experience supporting mobile apps (iOS & Android) and cloud-based systems.
Troubleshooting and problem-solving skills.
Excellent customer service and phone skills.
Active listening, clear communication, and empathy.
Detail-oriented and quick to learn.
Ability to work both independently and collaboratively.
Typically requires a minimum of 2-4 years of related experience.
High School diploma/certificate or equivalent.
Must live within commuting distance of the assigned Dexcom site, typically within an hour’s commute.

Benefits

Comp & perks

A comprehensive onboarding and training on the job.
Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
5 additional vacation days, with potential for more for parents, students, and other cases with approval.
Opportunity to work from other countries for up to 30 days per year.
Health Insurance including reduced premiums available for dependents.
Life and Accident insurance coverage.
3rd Pillar Private Pension plan.
Health and Wellness programs, including access to online coaching and therapy sessions.
Fertility, Family forming, Menopause and Men’s health support services.
Regular team-building events that foster collaboration and connection.
Best-in-class training and career development programs.
Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
Access to a fitness tracking app with rewards for staying active.
Free parking space at the city center office location.
Language premium allowance if applicable.