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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Fluency in German and English is essential for providing high-quality support to Dexcom users. Proficiency in troubleshooting mobile apps and cloud-based systems, along with a strong focus on customer service and compliance with regulatory standards, is critical for success in this role.
Highest-signal resume keywords
Fluent In German And EnglishMobile App SupportTroubleshooting SkillsCustomer Service ExcellenceData Privacy Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingMobile App SupportCloud-Based SystemsWindows ProficiencyWeb Browser Proficiency
Soft Skills
Strong Communication SkillsActive ListeningEmpathyDetail-OrientedQuick Learner
Certifications & Qualifications
High School Diploma/Certificate Or Equivalent
Industry Keywords
Dexcom AppsQuality StandardsRegulatory RequirementsService Level GoalsHealthcare Professionals
Tech Stack
Tools & technologiesAndroidCloudiOS
About the role
Key responsibilities & impact- Provide support to German-speaking Dexcom users via phone, email, and web forms.
- Assist with inquiries related to Dexcom apps, software, and hardware, offering troubleshooting and guidance.
- Act as the first point of contact for users and healthcare professionals.
- Accurately document interactions and provide high-quality service.
- Maintain and update user accounts.
- Process replacements and follow up as needed.
- Participate in product training and stay up to date with new releases.
- Ensure compliance with quality standards, data privacy, and regulatory requirements.
- Meet service level goals and promote best practices within the support team.
Requirements
What you’ll need- Fluent in both German and English, with strong communication skills across all channels.
- Confident using Windows and major web browsers.
- Experience supporting mobile apps (iOS & Android) and cloud-based systems.
- Natural talent for troubleshooting and problem-solving.
- Excellent customer service and phone skills.
- Active listening, clear communication, and empathy.
- Detail-oriented, quick to learn, and able to work independently and collaboratively.
- Typically requires a minimum of 2–4 years of related experience.
- High School diploma/certificate or equivalent.
- Must live within commuting distance of the assigned Dexcom site, typically within an hour’s commute, or relocate to Lithuania.
Benefits
Comp & perks- A comprehensive onboarding and training on the job.
- Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
- Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
- 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
- Opportunity to work from other countries for up to 30 days per year.
- Health Insurance including reduced premiums available for dependents.
- Life and Accident insurance coverage.
- 3rd Pillar Private Pension plan.
- Health and Wellness programs, including access to online coaching and therapy sessions.
- Fertility, Family forming, Menopause and Men’s health support services.
- Regular team-building events that foster collaboration and connection.
- Best-in-class training and career development programs.
- Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
- Access to a fitness tracking app with rewards for staying active.
- Free parking space at the city center office location.
- Language premium allowance if applicable.