Product Support Representative, Spanish Speaker

Dexcom

. Support Spanish-speaking Dexcom patients in Spain and Andorra via phone, web forms, and email.

Posted 10/5/2026full-timeLithuaniaJuniorMid-Level💰 €1,643 - €2,127 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and Spanish while providing high-quality technical support to Dexcom patients and healthcare providers. Capable of managing patient inquiries, ensuring compliance with regulatory standards, and utilizing mobile apps and cloud-based systems effectively.

Highest-signal resume keywords

Fluent In English And SpanishTechnical Support For Mobile AppsCustomer-Focused Problem SolvingCompliance With Regulatory RequirementsExperience With Cloud-Based Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportMobile App SupportCloud Software ManagementData AnalysisReport WritingPatient Account ManagementTroubleshootingTraining DeliveryProcedure Manual InterpretationQuality System Compliance

Soft Skills

Strong Verbal CommunicationEmpathyActive ListeningCollaborationIndependent Problem Solving

Tools & Technologies

Dexcom Mobile AppsCloud-Based Reporting SystemsComputer-Based SystemsDatabases

Certifications & Qualifications

High School Diploma/Certificate Or Equivalent

Industry Keywords

Patient ConfidentialityPrivacy RequirementsCustomer AdvocacyQuality StandardsTechnical Issues

Tech Stack

Tools & technologies

AndroidCloudiOS

About the role

Key responsibilities & impact

Support Spanish-speaking Dexcom patients in Spain and Andorra via phone, web forms, and email.
Handle patient inquiries, product and service concerns, complaints, and technical issues involving Dexcom mobile apps, cloud software, and associated hardware.
Access and update patient accounts through computer-based systems.
Monitor current procedures to ensure compliance with set standards.
Provide technical support and training to patients and healthcare providers.
Serve as the first point of contact for patients and medical professionals.
Coordinate with Customer Advocacy to maintain records to a high standard.
Respond to calls and emails with troubleshooting tips and specific instructions.
Review and discuss data with patients and provide phone-based training when required.
Use and maintain software and databases appropriately.
Document and analyze patient and product information.
Send replacements and samples and perform patient follow-up according to department standards.
Participate in new product training when products are launched.
Comply with quality system, regulatory, patient confidentiality, and privacy requirements.
Maintain high-quality technical support standards and achieve agreed service levels.
Help ensure satisfactory results in periodic customer surveys.

Requirements

What you’ll need

Fluent in English and Spanish.
Strong verbal and written communication skills and an excellent phone manner.
Customer-focused and empathetic, with an ability to listen to customer needs and find solutions.
Problem-solving skills while working independently and in collaboration with other teams.
Ability to write reports and read and interpret procedure manuals, operating instructions, and safety rules.
Proven experience supporting mobile apps on both iOS and Android, as well as cloud-based reporting systems, which would be an advantage.
Typically requires a minimum of 2-4 years of related experience.
High School diploma/certificate or equivalent.
Compliance with quality system, regulatory, confidentiality, and privacy requirements.

Benefits

Comp & perks

A comprehensive onboarding and training on the job.
Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
5 additional vacation days, with potential for more for parents, students, and other cases with approval.
Opportunity to work from other countries for up to 30 days per year.
Health Insurance including reduced premiums available for dependents.
Life and Accident insurance coverage.
3rd Pillar Private Pension plan.
Health and Wellness programs, including access to online coaching and therapy sessions.
Fertility, Family forming, Menopause and Men’s health support services.
Regular team-building events that foster collaboration and connection.
Best-in-class training and career development programs.
Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
Access to a fitness tracking app with rewards for staying active.
Free parking space at the city center office location.