FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding, relationship management, and data-driven insights to drive customer success and retention. Proficient in delivering training and workshops while effectively collaborating with cross-functional teams to align customer goals with product capabilities.
Highest-signal resume keywords
Customer Success ManagementFluent Spanish SpeakingData-Driven Insights InterpretationOnboarding and Training DeliveryCommercial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthKPI ManagementUsage Data MonitoringOperational Metrics InterpretationCustomer Feedback Reporting
Soft Skills
Excellent CommunicationProactive Problem SolvingOrganizational SkillsStakeholder Engagement
Tools & Technologies
DashboardsBack-End Systems
Industry Keywords
SaaSData-Driven TechnologyCustomer OnboardingClient Relationship Management
About the role
Key responsibilities & impact- Lead customer onboarding as the primary point of contact for smooth, value-driven implementation
- Develop trusted relationships with key stakeholders and align DexoryView capabilities with strategic goals
- Deliver customer training and workshops onsite and virtually
- Create and manage Success Plans with business goals, KPIs, and milestones
- Monitor account health using usage data, feedback, and engagement signals
- Proactively address risks and drive retention
- Own customer renewals and upsell opportunities
- Identify ways to expand usage and advocate for relevant new features
- Collaborate with Sales, Product, and Engineering teams to deliver customer outcomes
- Gather and report customer feedback to shape product development and customer enablement strategies
- Travel regularly to client sites across North America
- Help customers interpret DexoryView insights and unlock the value of warehouse data
Requirements
What you’ll need- Fluent Spanish speaking
- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
- Comfort working with data-driven insights and interpreting and explaining high-level warehouse or operational metrics and trends
- Experience delivering onboarding, training, and customer-facing workshops, both in person and virtually
- Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
- Willingness to travel frequently across North America, estimated 1+ day/week
- Ability to work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, interpret operational insights, fix deployment issues, and troubleshoot problems
- No sponsorship or relocation provided
Benefits
Comp & perks- Health insurance
- 401k
- 20 days annual leave
- Social security etc.