Dexory

Customer Success Manager

• Lead customer onboarding as the primary point of contact for smooth, value-driven implementation
• Develop trusted relationships with key stakeholders and align DexoryView capabilities with strategic goals
• Deliver customer training and workshops onsite and virtually
• Create and manage Success Plans with business goals, KPIs, and milestones
• Monitor account health using usage data, feedback, and engagement signals
• Proactively address risks and drive retention
• Own customer renewals and upsell opportunities
• Identify ways to expand usage and advocate for relevant new features
• Collaborate with Sales, Product, and Engineering teams to deliver customer outcomes
• Gather and report customer feedback to shape product development and customer enablement strategies
• Travel regularly to client sites across North America
• Help customers interpret DexoryView insights and unlock the value of warehouse data

• Lead customer onboarding as the primary point of contact for smooth, value-driven implementation
• Develop trusted relationships with key stakeholders and align DexoryView capabilities with strategic goals
• Deliver customer training and workshops onsite and virtually
• Create and manage customer Success Plans with KPIs and milestones
• Monitor account health using usage data, feedback, and engagement signals
• Own customer renewals and upsell opportunities
• Collaborate with Sales, Product, and Engineering teams
• Gather and report customer feedback to shape product development and customer enablement strategies
• Act as a strategic advisor and relationship manager for a portfolio of key clients
• Support customers through regular travel to client sites across the UK and Europe