FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on onboarding, training, and relationship building to drive renewals and account growth. Proficient in utilizing data-driven insights to enhance customer engagement and satisfaction across a portfolio of key clients.
Highest-signal resume keywords
Customer Success ManagementData-Driven InsightsOnboarding And TrainingStakeholder EngagementAccount Growth
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessSolutions EngineeringPost-Sales SupportKPI ManagementOperational Metrics Interpretation
Soft Skills
Excellent CommunicationPresentation SkillsProactive OrganizationRelationship Management
Tools & Technologies
DashboardsBack-End Systems
Industry Keywords
SaaSData-Driven TechnologyCustomer FeedbackClient EngagementRenewals
About the role
Key responsibilities & impact- Lead customer onboarding as the primary point of contact for smooth, value-driven implementation
- Develop trusted relationships with key stakeholders and align DexoryView capabilities with strategic goals
- Deliver customer training and workshops onsite and virtually
- Create and manage customer Success Plans with KPIs and milestones
- Monitor account health using usage data, feedback, and engagement signals
- Own customer renewals and upsell opportunities
- Collaborate with Sales, Product, and Engineering teams
- Gather and report customer feedback to shape product development and customer enablement strategies
- Act as a strategic advisor and relationship manager for a portfolio of key clients
- Support customers through regular travel to client sites across the UK and Europe
Requirements
What you’ll need- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
- Comfort working with data-driven insights and interpreting and explaining high-level warehouse or operational metrics and trends
- Experience delivering onboarding, training, and customer-facing workshops, both in person and virtually
- Highly proactive and organised, with the ability to manage multiple client relationships and priorities simultaneously
- Willingness to travel frequently across the UK and Europe, estimated 1+ day/week
- Ability to work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, interpret operational insights, fix deployment issues, and troubleshoot problems
- Sponsorship and relocation are not provided
Benefits
Comp & perks- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
- Fun team events on and offsite
- Snacks of all kinds in the office