Team Lead, HR Service Centre

Dexterra Group

. Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation .

Posted 10/14/2026full-timeRemote • CanadaSenior💰 CA$70,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations and Shared Services, providing effective support and guidance to teams while ensuring high-quality service delivery. Proficient in managing employee inquiries, case management, and maintaining HR systems and documentation.

Highest-signal resume keywords

HR Operations ExperienceTeam LeadershipCustomer Service SkillsHR Systems ProficiencyBilingual English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsCase ManagementEmployee ServicesOnboardingQuality ChecksData ManagementProcess ImprovementDocumentationCoachingTraining

Soft Skills

Communication SkillsProblem-Solving SkillsAttention to DetailProfessionalismDiscretion

Tools & Technologies

HR SystemsCase-Management Tools

Industry Keywords

Employee InquiriesService DeliveryTeam CoordinationStakeholder CollaborationFast-Paced Environment

About the role

Key responsibilities & impact

Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation
Coach, mentor, and provide practical guidance to HR Service Centre Coordinators
Help prioritize work, coordinate team coverage, and maintain consistent service delivery
Serve as the first point of escalation for complex or non-standard inquiries
Support onboarding and training for new team members and reinforce standard processes and service expectations
Complete quality checks, identify recurring issues, and recommend practical improvements
Maintain procedures, templates, checklists, and knowledge resources
Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes

Requirements

What you’ll need

3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment
Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team
Strong customer service skills and a practical, people-focused approach
Excellent organization, attention to detail, and follow-through
Sound judgement and a high degree of professionalism, discretion, and confidentiality
Strong communication and problem-solving skills, with the confidence to address issues constructively
Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment
Experience working with HR systems, case-management tools, and employee data
Bilingual English and French is a bonus

Benefits

Comp & perks

Remote work model
Supportive team environment with room to grow together
Employee Referral Program
Award winning safety culture
Certified as a Great Place to Work 2025-2026
Accommodation available upon request at all stages of the selection process