Customer Service Representative

DGI Supply

. Handle customer and sales interactions via phone, email and tickets within the Customer Care Box .

Posted 11/7/2026full-timeRemote • Canada, United StatesMid-LevelSenior💰 CA$53,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and relationship management. Proficient in utilizing technology and software tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyOrder Processing SkillsStrong Verbal And Written CommunicationAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryQuotation ProcessingOperational Metrics MonitoringProduct Inquiry ResolutionTechnology Proficiency

Soft Skills

Excellent Listening SkillsOrganizational SkillsEmpathyProfessional MaturityAbility To Work Under Pressure

Tools & Technologies

Office @ Hand Phone SystemMicrosoft WordMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsProphet21 (ERP)

Industry Keywords

Industrial SuppliesCustomer CareVendor RelationshipsCustomer RetentionService-Level Reporting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle customer and sales interactions via phone, email and tickets within the Customer Care Box
Log into Office @ Hand phone system and use appropriate activity codes
Process requests for quotations, order entry and product questions
Provide on-demand expediting as needed
Ensure accurate order entry and timely feedback to customer inquiries
Drive profit margin and customer success
Engage internal and external partners and leverage their expertise, tools and resources
Participate actively in Customer Service Team Huddles and ongoing customer service training
Serve as a role model for peers and new hires
Monitor and review operational metrics, order processing and service-level reporting
Source equal or alternative products as needed
Establish vendor relationships
Handle fast-paced, complex and demanding requests to meet customer deadlines
Suggest cost reduction opportunities and efficiency gains; report pricing inaccuracies
Research and resolve complaints, product inquiries and ordering issues to ensure customer retention and satisfaction
Perform other duties as assigned
Report to the Customer Service Manager

Requirements

What you’ll need

3+ years’ customer service experience in Industrial Supplies or related field highly preferred
Industry knowledge desired but not required
Excellent listening skills and the ability to empathize with customers
Thorough, organized and systematic in approach to work
Effectively manage work hours and demonstrate strong organizational skills
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fast-paced business environment
Moderate to advanced skills in technology
Proven ability to use operating systems and third-party software, including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
Professional maturity, integrity and a positive attitude
Strong ability to work well under pressure
Strong sense of urgency and accountability
Reside in the United States or Canada to work remotely
High-speed reliable internet with minimum 50 Mbps download and upload speeds
Quiet, dedicated workspace free from distraction
Ability to sit for prolonged periods, with occasional standing, bending and walking
Moderate to heavy use of hands for grasping, repetitive hand movement and finger coordination
Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
High level of concentration, confidentiality and organization
Ability to multitask

Benefits

Comp & perks

Health and dental benefits
Employee assistance program
RRSP/DPSP Program
Paid vacation