DGI Supply

Inventory Specialist

• Manage customer-specific inventory, consigned inventory, and general warehouse stock
• Collaborate with Sales, Customer Service, and customers on zero-on-hand reports, minimums, maximums, and stocking levels
• Review special customer inventory requirements with sales representatives across the country
• Review inventory-use and production fluctuations with sales and customers
• Validate inventory databases, including adding/removing items, updating item status, and maintaining part numbers and suppliers through the ACD process
• Maintain the AutoCrib vending-system inventory database and perform initial item setup
• Transfer and redeploy inventory to appropriate stocking locations
• Generate ad-hoc inventory reports using SQL queries
• Research and execute customer vending returns
• Monitor and respond to inventory helpdesk requests
• Analyze warehouse and consignment velocity and usage trends to recommend stock-status and purchase-path changes
• Coordinate with internal partners on inventory exposure and develop plans for inventory redeployment and returns
• Apply strategic forecasting to ensure required materials are available for supplying and vending
• Perform general consigned-inventory needs and special projects as assigned
• Report to the Inventory Manager

Explore Inventory Specialist at DGI Supply. Review requirements and application details.

Customer Support

• Handle customer and sales interactions via phone, email and tickets within the Customer Care Box
• Log into Office @ Hand phone system and use appropriate activity codes
• Process requests for quotations, order entry and product questions
• Provide on-demand expediting as needed
• Ensure accurate order entry and timely feedback to customer inquiries
• Drive profit margin and customer success
• Engage internal and external partners and leverage their expertise, tools and resources
• Participate actively in Customer Service Team Huddles and ongoing customer service training
• Serve as a role model for peers and new hires
• Monitor and review operational metrics, order processing and service-level reporting
• Source equal or alternative products as needed
• Establish vendor relationships
• Handle fast-paced, complex and demanding requests to meet customer deadlines
• Suggest cost reduction opportunities and efficiency gains; report pricing inaccuracies
• Research and resolve complaints, product inquiries and ordering issues to ensure customer retention and satisfaction
• Perform other duties as assigned
• Report to the Customer Service Manager

Explore Customer Service Representative at DGI Supply. Review requirements and application details.

Open roles

Inventory Specialist

Customer Service Representative