Customer Service Representative

DGI Supply

. Answer phone calls and reply to emails and customer tickets .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and relationship management. Proficient in utilizing technology and software tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyOrder Processing SkillsEffective Communication SkillsRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryQuotation ProcessingOperational Metrics MonitoringProduct KnowledgeComplaint Resolution

Soft Skills

Strong Organizational SkillsAbility to Work Under PressureEmpathyAdaptabilityTeamwork Orientation

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsProphet21 (ERP)

Industry Keywords

Industrial SuppliesCustomer RetentionVendor RelationshipsCost-Reduction OpportunitiesService-Level Reporting

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Answer phone calls and reply to emails and customer tickets
Answer questions and solve customer problems
Process quotations, enter orders, and answer product questions
Provide on-demand expediting as needed
Ensure accurate order entry and timely responses to customer inquiries
Drive profit margin and customer success
Engage internal and external partners and leverage their expertise, tools, and resources
Participate in Customer Service Team Huddles and ongoing customer service training
Serve as a role model for peers and new hires
Monitor and review operational metrics, order processing, and service-level reporting
Source equal or alternative products
Establish vendor relationships
Handle fast-paced, complex, and demanding requests to meet customer deadlines
Suggest cost-reduction opportunities and efficiency gains; report pricing inaccuracies
Research and resolve complaints and product or ordering inquiries to ensure customer retention and satisfaction
Report to the Customer Service Manager
Support the Pacific Time Zone on an 8:00 a.m. to 5:00 p.m. PST schedule

Requirements

What you’ll need

3+ years’ customer service experience in Industrial Supplies or related field highly preferred
Industry knowledge desired but not required
Excellent listening skills and ability to empathize with customers
Thorough, organized, and systematic approach to work
Strong organizational skills and ability to manage work hours effectively
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fast-paced business environment
Moderate to advanced technology skills
Experience using operating systems and third-party software, including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
Professional maturity, integrity, and positive attitude
Ability to work well under pressure
Passionate, adaptable, customer-focused, and teamwork-oriented
Strong sense of urgency and accountability
Ability to meet physical/mental requirements including prolonged sitting, standing, bending, walking, repetitive hand movements, telephone/group communication, concentration, confidentiality, organization, and multitasking
Must reside in the United States or Canada to work remotely
Must have reliable high-speed internet with minimum 50 Mbps download and upload speeds
Must have a quiet, dedicated workspace
Eligible candidates must reside within approximately one hour of a DoALL location in Illinois, Wisconsin, Texas, Louisiana, Ohio, Pennsylvania, South Carolina, Iowa, Arkansas, or Utah
Candidates are subject to post-offer background checks and a drug screen

Benefits

Comp & perks

Medical, dental, vision, life, short-term disability, and long-term disability insurance options
Flexible Spending Account (FSA)
401(k)
Profit sharing
Competitive benefits
Career growth