Billing Representative

DHC Automated Gate Services

. Review service work orders in Acumatica for completeness and accuracy and produce invoices according to customer contracts and requirements .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing and invoicing processes, particularly in Construction, Field Services, HVAC, or Home Security environments. Proficient in data entry and customer communication, ensuring accuracy and quality in service work orders and invoices.

Highest-signal resume keywords

Billing/Invoicing ExperienceCustomer Service SkillsMicrosoft Office ProficiencyData Entry SkillsConstruction/Field Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingInvoicingData EntryCost AdjustmentsWork Order ManagementBasic ArithmeticCustomer CommunicationServiceTitan ProficiencyOpportunity CreationDocumentation Review

Soft Skills

Active ListeningEmpathyCustomer-FocusedSolutions-OrientedEffective Communication

Tools & Technologies

AcumaticaServiceTitanMicrosoft Office

Certifications & Qualifications

Driver's License

Industry Keywords

ConstructionField ServicesHVACHome Security

About the role

Key responsibilities & impact

Review service work orders in Acumatica for completeness and accuracy and produce invoices according to customer contracts and requirements
Identify and research discrepancies and communicate with managers and technicians to obtain documentation for billing
Enter cost/billing adjustments when data is missing, incorrect, or changed by the approving Service Manager
Create new opportunities/leads from work order notes about additional field-identified opportunities
Ensure accurate work order information is submitted to the Service Manager for approval and Finance for processing and distribution
Provide continuous improvement feedback to the Service Manager on process or work order gaps and challenges
Respond to customer billing inquiries by phone and email
Retrieve historical invoices and work order data for management or customers
Support the Customer Service team and other Service Biller areas as needed
Follow standard practices and procedures and suggest improvements
Ensure quality of work and data in ServiceTitan
Review daily job logs for incomplete and dropped calls and work orders requiring billing
Release and submit invoices by email, customer portal, and mail
Serve as the main customer contact after completion of on-site work

Requirements

What you’ll need

Education and/or experience equivalent to a high school diploma
2–3 years of relevant experience in billing/invoicing for time and materials projects/work
Experience in Construction, Field Services, HVAC or Home Security environments preferred
Able to read, write and communicate effectively and professionally
Active listening skills and ability to demonstrate empathy
Able to present information and respond to questions courteously and helpfully
Customer-focused with emphasis on customer experience and a “can do” attitude
Ability to interact effectively at all levels and across diverse cultures
Able to perform basic arithmetic using standard units of measure and weight
Able to apply common sense and carry out simple written, oral, or diagram-based instructions
Able to follow instructions and handle problems involving several concrete variables in standardized situations
Solutions-oriented and able to track and prioritize tasks in a fast-paced environment with simultaneous projects
Able to follow instructions thoroughly and completely
Able to work with minimal supervision
Proficient with word processing/data entry, spreadsheets, internet, and email
Advanced Microsoft Office proficiency
Driver's License (Required)

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Monday to Friday schedule
Fully remote position