DHC Automated Gate Services

Billing Specialist

• Review service work orders in Acumatica for completeness and accuracy and produce invoices according to customer contracts and requirements
• Identify and research discrepancies and communicate with managers and technicians to obtain documentation for billing
• Enter cost/billing adjustments when data is missing, incorrect, or changed by the approving Service Manager
• Create new opportunities/leads from work order notes about additional field-identified opportunities
• Ensure accurate work order information is submitted to the Service Manager for approval and Finance for processing and distribution
• Provide continuous improvement feedback to the Service Manager on process or work order gaps and challenges
• Respond to customer billing inquiries by phone and email
• Retrieve historical invoices and work order data for management or customers
• Support the Customer Service team and other Service Biller areas as needed
• Follow standard practices and procedures and suggest improvements
• Ensure quality of work and data in ServiceTitan
• Review daily job logs for incomplete and dropped calls and work orders requiring billing
• Release and submit invoices by email, customer portal, and mail
• Serve as the main customer contact after completion of on-site work

Billing Representative

Director

• Serve as the single owner of every inbound contract
• Set the company’s commercial position, present it to counterparties, negotiate and close agreements
• Protect and improve margin through contract terms, including escalation, unpriced scope, mobilization, change orders and claims
• Build favorable cash timing into agreements through mobilization and deposit payments, milestone billing, stored materials billing, retention reduction, payment terms and pay application timing
• Control downside risk through schedule relief, executable change order and claim processes, escalation and force majeure protection, and durable scope exclusions
• Cap liability and damages through mutual limitations of liability, consequential-damages waivers, liquidated-damages caps, narrowed indemnity and defined warranty durations
• Build and own master service agreement and SLA templates for the service and maintenance business
• Exercise veto authority over specified high-risk terms and escalate exceptions to the CEO
• Own the commercial terms portion of bid/no-bid standards and publish guidance to estimators and sellers
• Participate in pursuit review before letters of intent
• Report quantified margin, cash timing and risk outcomes to the CEO monthly
• Own and advance the contract review workflow, SOP, project approval form and delegation-of-authority process
• Manage outside counsel for litigation and specialized matters
• Review the active portfolio, publish the terms standard, and negotiate live pursuits during the first 90 days

Billing Representative

Director – Commercial Contracts and Negotiations