Customer Service Representative

DHC Automated Gate Services

. Manage and coordinate scheduling, dispatching, and customer service operations .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling, dispatching, and customer service operations, with a strong focus on managing service requests and technician routing. Proficient in using Acumatica for work order management and maintaining accurate records while ensuring compliance with SLA commitments.

Highest-signal resume keywords

Scheduling And DispatchingCustomer Service OperationsAcumatica ERP ExperienceMulti-Site Account SupportParts Purchasing And Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingDispatchingWork Order ManagementTechnician RoutingParts PurchasingService Request MonitoringCustomer Portal ManagementSLA ComplianceRecord AccuracyMulti-Visit Service Coordination

Soft Skills

CommunicationOrganizationMultitaskingProblem-SolvingAttention To DetailFollow-ThroughTeamwork

Tools & Technologies

AcumaticaCustomer PortalsERP Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Field ServiceFacilities MaintenanceCommercial AccountsService-Level AgreementsParts Readiness

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage and coordinate scheduling, dispatching, and customer service operations
Monitor service requests and assign technicians to appropriate jobs
Build daily and weekly technician routes based on priority, location, skill set, and SLA commitments
Coordinate site access with customers and schedule multi-visit service projects
Enter incoming work orders in Acumatica and accept work orders in customer portals
Follow up with customers to obtain missing or incomplete information
Maintain accurate service requests, work orders, purchase orders, and customer interaction records
Answer inbound calls and route or resolve customer requests
Communicate appointment schedules, ETAs, and service-status updates by phone, email, and customer portals
Keep portal statuses and notes synchronized with Acumatica
Purchase and process incoming parts
Track parts readiness and schedule return visits when parts are available
Identify repeat properties with unresolved visits and flag them to the Service Manager
Collaborate with field technicians, parts/purchasing, the Service Manager, and customer contacts
Identify and implement process improvements
Meet work-order portal SLAs, on-time arrival commitments, return-visit scheduling targets, and record-accuracy goals

Requirements

What you’ll need

2+ years in scheduling, dispatch, or customer service, ideally in field service or facilities maintenance
Experience working in an ERP or field service system (Acumatica preferred)
Comfort managing multiple customer portals and high call volume
High school diploma or equivalent
Experience supporting multi-site commercial accounts with SLA requirements
Familiarity with technician routing across a multi-state territory
Working knowledge of parts purchasing, POs, and return-trip coordination
Excellent communication, organization, multitasking, problem-solving, attention to detail, follow-through, and teamwork skills