Key Accounts Representative

DHC Automated Gate Services

. Review technician notes and pictures after each work order for accuracy and completeness .

Posted 10/16/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer service, with a strong focus on vendor management, parts ordering, and service coordination. Proficient in utilizing customer portals and CRM systems to enhance customer relationships and streamline operations.

Highest-signal resume keywords

Account ManagementCustomer ServiceService CoordinationMicrosoft Office SuiteCCTV Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor ManagementParts OrderingQuoting ProceduresInvoicing ProceduresWork Order CoordinationTroubleshooting Service IssuesTechnical Account ManagementCustomer PortalsCRM SystemsAttention to Detail

Soft Skills

Organizational SkillsMultitaskingWritten CommunicationVerbal CommunicationCustomer-Focused Mindset

Industry Keywords

CCTV SystemsSecurity CamerasVideo Surveillance ServicesService StandardsFast-Paced Environment

About the role

Key responsibilities & impact

Review technician notes and pictures after each work order for accuracy and completeness
Schedule vendor meetings and coordinate service activities
Order necessary parts and materials for work orders
Prepare and deliver customer quotes in a timely manner
Update work orders in customer portals with accurate information and status updates
Serve as the main point of contact for assigned accounts and manage customer relationships and inquiries
Collaborate with internal teams to execute account requirements
Track work order progress and escalate issues as needed to maintain service standards

Requirements

What you’ll need

2+ years of experience in account management, customer service, or operations coordination
Strong organizational and multitasking skills with attention to detail
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite
Familiarity with customer portals or CRM systems
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Customer-focused mindset with problem-solving abilities
Experience in service coordination or technical account management preferred
Prior experience with CCTV systems, security cameras, or video surveillance services strongly preferred
Knowledge of vendor management and parts ordering processes
Familiarity with quoting and invoicing procedures
Experience coordinating technical service work orders, troubleshooting service issues, or working with field technicians is a plus

Benefits

Comp & perks

Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Opportunities for career growth and professional development