IT Support Technician

DHL Freight

. Serve as the first point of contact for IT service requests related to hardware, software, network connectivity, mobile devices, and VoIP systems .

Posted 9/29/2026full-timeLos Angeles • California • United StatesJunior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and system administration, with a strong focus on troubleshooting, compliance, and effective communication in logistics environments. Proficient in managing IT assets and supporting customs systems, ensuring adherence to regulatory standards.

Highest-signal resume keywords

CargoWise Next ProficiencyU.S. Customs Processes KnowledgeNetwork Administration SkillsWindows 11 and macOS ProficiencyEDI Troubleshooting Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationNetwork TroubleshootingEDI IntegrationHardware InstallationSoftware ConfigurationActive Directory ManagementLAN/WAN InfrastructureVoIP SystemsData Transmission ProtocolsIT Asset Management

Soft Skills

Problem SolvingAnalytical SkillsCustomer FocusEffective CommunicationCollaboration

Tools & Technologies

Microsoft 365VMware (ESXi/vCenter)ACE PortalABIACI (Canada)AFR (Japan)

Industry Keywords

LogisticsFreight ForwardingComplianceCustoms SystemsEDI Message Errors

Tech Stack

Tools & technologies

MacOSVMwareVoIP

About the role

Key responsibilities & impact

Serve as the first point of contact for IT service requests related to hardware, software, network connectivity, mobile devices, and VoIP systems
Install, configure, and troubleshoot PCs, printers, servers, phones, and network devices across local and remote sites
Organize and maintain IT inventory, including hardware and software license tracking, and assist with device deployment and retirement
Support employee onboarding and offboarding by preparing IT resources and access permissions
Perform network administration tasks, including configuration and installation of network devices and Tier 1 troubleshooting of connectivity issues
Maintain and update IT asset inventories, software licenses, and hardware lifecycle records
Participate in IT and compliance-related projects to strengthen system reliability and user experience
Resolve technical issues related to Customs EDI transmissions, CargoWise operations, and IT infrastructure
Communicate technical solutions effectively across departments in a fast-paced logistics environment

Requirements

What you’ll need

Bachelor's degree in computer science, information technology, or related field; or 4+ years of equivalent hands-on experience in system/network administration and IT support
Minimum 1-3 years of experience supporting customs systems and compliance environments within logistics, freight forwarding or related industries
Hands on experience with CargoWise Next including import/export modules, EDI integration and system troubleshooting
Strong understanding of U.S. Customs processes, ACE portal, ABI, ACI (Canada), AFR (Japan) and related data transmission protocols
Skilled in troubleshooting EDI message errors and ensuring compliance across multiple authorities
Excellent problem solving, analytical, and communications skills with a customer focused approach
Strong verbal and written communication skills to effectively guide users and document technical solutions
Demonstrated proficiency in Windows 11, macOS, Microsoft 365, Active Directory, VMware (ESXi/vCenter), and network security principles
Working Knowledge of LAN/WAN infrastructure, IP networking, VoIP systems, subnetting, and routing protocols
Ability to work both independently and collaboratively in a fast-paced environment
Physical ability to lift up to 50lbs and perform extended periods of standing or sitting as required