DHL Freight

Support Engineer

• Serve as the first point of contact for IT service requests related to hardware, software, network connectivity, mobile devices, and VoIP systems
• Install, configure, and troubleshoot PCs, printers, servers, phones, and network devices across local and remote sites
• Organize and maintain IT inventory, including hardware and software license tracking, and assist with device deployment and retirement
• Support employee onboarding and offboarding by preparing IT resources and access permissions
• Perform network administration tasks, including configuration and installation of network devices and Tier 1 troubleshooting of connectivity issues
• Maintain and update IT asset inventories, software licenses, and hardware lifecycle records
• Participate in IT and compliance-related projects to strengthen system reliability and user experience
• Resolve technical issues related to Customs EDI transmissions, CargoWise operations, and IT infrastructure
• Communicate technical solutions effectively across departments in a fast-paced logistics environment

IT Support Technician