Mental Health Intake Agent, Temporary

Dialogue

. Serve as the first point of contact for members who contact Dialogue by phone .

Posted 9/25/2026contractRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member service skills with a focus on mental health and well-being, effectively coordinating care and appointments while ensuring patient safety. Proficient in digital communication and organizational tasks to enhance the member experience.

Highest-signal resume keywords

Customer Service ExperienceAppointment CoordinationEmpathyOrganizational SkillsMental Health Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong EmpathyDecision-MakingPassion for Member ServiceCollaboration

Tools & Technologies

Chat ApplicationDigital Communication Tools

Industry Keywords

Mental HealthHuman RelationsCase ManagementMember ExperiencePatient Safety

About the role

Key responsibilities & impact

Serve as the first point of contact for members who contact Dialogue by phone
Provide a seamless intake experience and quick access to care with the appropriate practitioner
Support new members as they create their account and begin receiving care
Understand members’ needs and direct them to Dialogue’s various services
Schedule appointments and support appointment coordination throughout the care journey
Support case management activities by phone and through the chat application
Collaborate directly with the EAP practitioner team
Contribute to the continuous improvement of the telephone service by providing feedback on the member experience and processes
Take responsibility for patient safety in interactions with members

Requirements

What you’ll need

Experience in customer or member service, in person or by phone, in a live environment
Available to work at least 21 to 32 hours per week, including evenings and weekends
Available for day and evening shifts from 6:00 a.m. to midnight, weekdays and weekends
A bachelor’s degree in a mental health or human relations-related field is an asset
Passion for member service and working with others
Passion for mental health and overall well-being
Strong empathy and the ability to make decisions in a fast-paced environment
Excellent computer and organizational skills
Comfortable working entirely digitally

Benefits

Comp & perks

Equal opportunity employer
Diverse and inclusive workplace
Accommodations available upon request
Fully digital work environment
Fixed-term temporary contract from October 19, 2026, to April 16, 2027