Dialogue

Agent

• Serve as the first point of contact for members who contact Dialogue by phone
• Provide a seamless intake experience and quick access to care with the appropriate practitioner
• Support new members as they create their account and begin receiving care
• Understand members’ needs and direct them to Dialogue’s various services
• Schedule appointments and support appointment coordination throughout the care journey
• Support case management activities by phone and through the chat application
• Collaborate directly with the EAP practitioner team
• Contribute to the continuous improvement of the telephone service by providing feedback on the member experience and processes
• Take responsibility for patient safety in interactions with members

Mental Health Intake Agent, Temporary