Offshore Client Relations Representative – Call Center

Diamond Braces Orthodontist: Braces & Invisalign

. Handle inbound and outbound calls from new and existing clients .

Posted 9/24/2026contractRemote • Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while managing patient interactions and scheduling in a fast-paced healthcare environment. Proficient in maintaining accurate patient records and providing exceptional customer service in dental or orthodontic settings.

Highest-signal resume keywords

Bilingual In English And SpanishCustomer Service ExperienceDental Or Orthodontic Office ExperienceStrong Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Management SystemsAppointment SchedulingData Entry AccuracyBilling SupportConsultation Scheduling

Soft Skills

EmpathyPatienceOrganizational SkillsMultitaskingTeam-Oriented Mindset

Tools & Technologies

Communication SystemsScheduling Software

Certifications & Qualifications

Tax Documentation (W-8 or W-9)

Industry Keywords

HealthcareDentalOrthodonticCall CenterPatient Satisfaction

About the role

Key responsibilities & impact

Handle inbound and outbound calls from new and existing clients
Assist new clients in identifying orthodontic needs and guide them through consultation scheduling
Explain general treatment options, including braces and Invisalign, without diagnosing or making treatment guarantees
Create and update new patient charts with accurate demographic, contact, insurance, and appointment information
Schedule new patient consultations and follow-up appointments across the network of 60+ locations
Support existing patients with appointment changes, rescheduling, account questions, and general inquiries
Assist with billing questions, payment support, account updates, and solution-based recommendations
Collect, verify, and update patient information in appropriate systems
Coordinate with Diamond Braces offices to ensure a smooth and consistent patient experience
Communicate with patients, families, office teams, and internal departments
Address client questions and concerns with empathy, patience, and a focus on resolution
Maintain confidentiality and follow company policies, procedures, and compliance expectations
Meet Diamond Braces' AAA Experience expectations
Support department goals related to call quality, patient satisfaction, appointment support, and service excellence

Requirements

What you’ll need

Prior customer service, call center, healthcare, dental, or orthodontic experience preferred
Bilingual in English and Spanish strongly preferred
Prior experience in a dental or orthodontic office preferred
Excellent communication skills and professional phone etiquette
Strong organizational and time management skills
Ability to remain calm, patient, and professional when assisting clients with questions or concerns
Strong attention to detail and accuracy when entering or updating client information
Ability to multitask in a fast-paced environment
Reliable and punctual, with flexibility to work any shift within operating hours as needed
Comfortable using scheduling, communication, and patient management systems
Positive attitude, team-oriented mindset, and willingness to be coached
Must be able to provide appropriate tax documentation (W-8 or W-9 as applicable)
Independent contractor status

Benefits

Comp & perks

Competitive salary
Full-time hours
Training, coaching, and professional development