Diamond Braces Orthodontist: Braces & Invisalign

Billing Specialist

• Submit clean, accurate dental insurance claims using correct CDT codes
• Track and aggressively follow up on outstanding claims to ensure payment
• Handle commercial and state-sponsored plans including Medicaid
• Identify root causes of denials and correct issues quickly
• Post insurance payments accurately and reconcile discrepancies
• Explain insurance coverage and patient responsibility clearly
• Maintain accurate, audit-ready billing records
• Manage the full lifecycle of dental insurance billing, including submission, follow-up, and resolution

Orthodontic Billing Specialist

General

• Educate patients on the long-term benefits of orthodontic care
• Clearly explain treatment plans in simple, confident language
• Present financial options and insurance information professionally
• Support patients in making informed decisions
• Maintain organized scheduling and smooth patient flow
• Collaborate closely with doctors and clinical staff
• Uphold a clean, professional, patient-centered environment

Orthodontic Treatment Coordinator

Call Center Representative

• Handle inbound and outbound calls from new and existing clients
• Assist new clients in identifying orthodontic needs and guide them through consultation scheduling
• Explain general treatment options, including braces and Invisalign, without diagnosing or making treatment guarantees
• Create and update new patient charts with accurate demographic, contact, insurance, and appointment information
• Schedule new patient consultations and follow-up appointments across the network of 60+ locations
• Support existing patients with appointment changes, rescheduling, account questions, and general inquiries
• Assist with billing questions, payment support, account updates, and solution-based recommendations
• Collect, verify, and update patient information in appropriate systems
• Coordinate with Diamond Braces offices to ensure a smooth and consistent patient experience
• Communicate with patients, families, office teams, and internal departments
• Address client questions and concerns with empathy, patience, and a focus on resolution
• Maintain confidentiality and follow company policies, procedures, and compliance expectations
• Meet Diamond Braces' AAA Experience expectations
• Support department goals related to call quality, patient satisfaction, appointment support, and service excellence

Orthodontic Billing Specialist

Orthodontic Treatment Coordinator

Offshore Client Relations Representative – Call Center