Account Director

Diamond

. Own and lead the overarching client relationship for a defined portion of business, potentially across multiple clients and industries .

Posted 9/29/2026full-timeToronto • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in client relationship management, strategic marketing, and team leadership, with a strong focus on delivering impactful presentations and developing actionable strategies. Proven ability to manage budgets, drive growth, and foster trusted-advisor relationships with clients across various industries.

Highest-signal resume keywords

Client Relationship ManagementStrategic Marketing ExpertiseTeam Leadership and MentoringBudget Management and ProfitabilityStorytelling and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing ExperienceClient-Facing ServicesDigital Landscape ExpertiseProject ManagementBudgetingStrategic PlanningBusiness DevelopmentPerformance FeedbackCreative Concept DevelopmentConsumer Brand Strategy

Soft Skills

Self-MotivatedOrganizational SkillsAttention to DetailRelationship BuildingMultitasking

Industry Keywords

Agency EnvironmentTier 1 CPGHolistic Brand SolutionsClient Development PlanStakeholder Engagement

About the role

Key responsibilities & impact

Own and lead the overarching client relationship for a defined portion of business, potentially across multiple clients and industries
Deliver active projects and lead forward-planning initiatives
Identify opportunities to drive client and agency growth
Develop trusted-advisor relationships with clients and key stakeholders
Serve as the day-to-day voice of the Agency and demonstrate industry expertise
Anticipate relationship or expectation issues and advise upper management proactively
Develop an annual Client Development Plan with the Group Account Director and produce monthly client forecasts
Own and be accountable for program budgets and profitability
Lead client-facing presentations
Lead or support internal meetings to identify resources for client requests
Develop or support project SOWs, budgets, WBS, trackers, reports, and reconciliations
Organize work and set clear expectations for tasks and deliverables
Develop key client contact reports in a timely manner
Act as an expert in clients’ businesses, issues, opportunities, and strategies
Facilitate the deconstruction of client brand and business challenges into actionable strategies and creative briefs
Collaborate with Strategy and Creative teams on strategically sound creative output
Provide alternatives for client and agency decision-making
Identify and support incremental business development with existing clients
Elevate risks and collaborate with senior management on solutions
Lead, mentor, and develop direct reports, including ongoing performance feedback when applicable

Requirements

What you’ll need

Minimum of 10 years of marketing experience
At least 3–5 years in a client-facing services role in an agency environment
Minimum 3 years of people management experience
Experience working on large consumer-facing brands
Expert at storytelling and building impactful and influential strategy and creative concept presentations
Strong understanding of strategic marketing and business principles
Strong understanding of the current media landscape and applying that understanding to holistic and integrated brand solutions
Extensive hands-on experience in the digital landscape
Proven success leading team-based projects
Self-motivated with quantifiable success in marketing and/or retaining and growing brand and/or client portfolios
Strong planning and organizational skills, including time management, critical paths, budgeting, delegating, facilitating meetings, multitasking, attention to detail, and follow-up
Ability and interest in building relationships and getting to know clients
Client-side experience, particularly Tier 1 CPG, is an asset
Planning experience is a significant asset

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting