Account Supervisor

. Own and/or support day-to-day client relationships for a defined portion of business, potentially across multiple clients and industries .

Posted 10/15/2026full-timeToronto • CanadaMid-LevelSeniorWebsite

Key responsibilities & impact

Own and/or support day-to-day client relationships for a defined portion of business, potentially across multiple clients and industries
Maintain a high standard of client service and identify and act on business insights that drive results for the agency and clients
Lead internal cross-functional teams to deliver agency work
Ensure client expectations are met and the agency operates profitably, emphasizing project delivery excellence
Lead kick-off meetings and conduct follow-up to keep projects on the critical path
Communicate project status regularly to key stakeholders and collaborate with functions throughout projects
Support development of project SOWs, budgets, WBS, trackers, reports, and reconciliations
Develop key client contact reports
Gather and organize client-related assets
Support development of client presentations
Respond quickly and appropriately to client requests
Serve as a day-to-day agency voice while building industry expertise
Develop in-depth knowledge of clients’ businesses, issues, competitive situations, and industry trends
Anticipate relationship or expectation issues and advise upper management proactively
Elevate risks and collaborate with the team to build solutions
Monitor category and industry activity, market dynamics, and competitive intelligence
Help deconstruct client brand and business challenges into actionable strategies and creative briefs
Help identify and support incremental business development within existing client portfolios

What you’ll need

Minimum of 6-7 years of marketing experience
At least 3-4 years in a client-facing services role in an agency environment
Marketing Agency experience required; those without marketing agency experience will not be considered
Strong understanding of strategic marketing and business principles
Strong understanding of the current media landscape and how to apply it to holistic and integrated brand solutions
Proven success leading team-based projects
Strong planning and organizational skills, including time-management, critical paths, budgeting, facilitating meetings, multitasking, attention to detail, and follow-up
Ability to build relationships and get to know clients
Client-side experience, particularly within Tier 1 brands or financial institutions, is a significant asset
Experience working on large consumer-facing brands is a nice-to-have

Comp & perks