Associate Field Service Technician

Diebold Nixdorf

. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.

Posted 11/3/2026full-timeMinneapolis • Minnesota • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, debugging, and maintaining hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in troubleshooting and performing preventive maintenance in field service environments.

Highest-signal resume keywords

Field Services ExperienceHardware InstallationSoftware ConfigurationTroubleshooting SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware RepairSoftware InstallationPreventive MaintenanceDiagnostic Tools UsageComponent-Level Repairs

Soft Skills

Written CommunicationVerbal Communication

Certifications & Qualifications

Driver's License

Industry Keywords

Technical MaintenanceCustomer SatisfactionScheduled InspectionService DeliveryKPI Initiatives

About the role

Key responsibilities & impact

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Utilizes diagnostic tools to troubleshoot hardware and software failures.
Performs component-level hardware repairs.
Cleans and adjusts mechanical components.
Configures and installs applicable software.
Performs preventive maintenance and routine checks according to documented procedures.
Refills consumables as directed.
Installs, moves, adds, changes and removes hardware and software products.
Instructs and trains customers on usage and operation of installed hardware and software.
Participates in hardware and software training, KPI initiatives and special projects.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.