Diebold Nixdorf

Field Engineer

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Provide scheduled inspections, cleaning, and other services; perform minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve issues or escalate according to established procedures.
• Schedule services, complete required paperwork, and work with customers to ensure satisfaction and understanding of product functionality.
• Troubleshoot hardware and software failures using diagnostic tools.
• Perform component-level hardware repairs and clean and adjust mechanical components.
• Configure and install applicable software.
• Perform preventive maintenance and refill consumables as directed.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on installed hardware and software.
• Participate in hardware and software training, KPI initiatives, and special projects.

Field Service Technician

• Install, debug, and provide technical maintenance for products and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, preventive maintenance, and minor product repairs within the assigned territory
• Inspect products for correct operation and resolve or escalate issues according to established procedures
• Schedule services, complete required paperwork, and ensure customer satisfaction and product-functionality understanding
• Use diagnostic tools to troubleshoot hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on installed hardware and software usage and operation
• Participate in hardware and software training
• Participate in measures to achieve agreed KPIs
• Assist with special projects as assigned

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, and other services
• Perform minor product repairs within an assigned territory
• Inspect products for correct operation and resolve or escalate issues according to established procedures
• Schedule services and complete required paperwork
• Work with customers to ensure satisfaction and understanding of product functionality
• Troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on installed hardware and software usage
• Participate in regular hardware and software training
• Participate in measures to achieve agreed KPIs
• Assist with special projects as assigned

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory
• Inspect products for correct operation and troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Install, move, add, change, and remove hardware and software products
• Refill consumables as directed
• Train customers on the usage and operation of installed hardware and software
• Schedule services, complete required paperwork, and ensure customer satisfaction
• Participate in training, KPI initiatives, and special projects

• Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area
• Perform incident handling, preventive maintenance, IMAC/R, and customer training
• Use diagnostic tools to troubleshoot hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine checks according to documented procedures
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on usage and operation of installed hardware and software
• Receive incident briefings and orders from dispatch
• Update dispatch on unforeseen issues and provide detailed activity briefings
• Inform customers about status, progress, and outcomes
• Identify technical or process problems and recommend improvements
• Use corporate tools and processes for knowledge sharing and information gathering

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Perform scheduled inspections, cleaning, preventive maintenance, and minor product repairs within an assigned territory.
• Inspect products for correct operation and resolve issues or escalate according to established procedures.
• Schedule services, complete required paperwork, and work with customers to ensure satisfaction and understanding of product functionality.
• Use diagnostic tools to troubleshoot hardware and software failures.
• Perform component-level hardware repairs; clean and adjust mechanical components.
• Configure and install applicable software.
• Refill consumables as directed.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on installed hardware and software usage and operation.
• Participate in regular hardware and software training.
• Participate in measures to achieve agreed KPIs and assist with special projects.

Technician

• Installs, performs technical maintenance on, and troubleshoots hardware and software for products and components, primarily at customer sites.
• Performs scheduled inspections, cleaning, other services, and minor repairs on products within an assigned area.
• Verifies that products are functioning properly, resolves issues, and/or escalates them according to established procedures.
• Schedules service calls, completes the required documentation, and works with customers to ensure their satisfaction and understanding of product operation.
• Becomes familiar with Field Service Technician practices and procedures.
• Uses diagnostic tools to analyze hardware and software failures.
• Performs component-level hardware repairs.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs preventive maintenance and routine checks in accordance with documented procedures.
• Replenishes consumables as instructed.
• Installs, moves, adds, modifies, and removes hardware and software products (IMAC/R).
• Instructs and trains customers on the use and operation of installed hardware and software.
• Participates in regular hardware and software training.
• Participates in implementing measures to achieve agreed-upon KPIs.
• Assists with special projects as assigned.

Electronic Technician

• Perform preventive maintenance and repairs on mechanical and electrical equipment systems
• Assess equipment and recommend improvements to enhance availability, capacity, and performance
• Conduct equipment failure analyses, including preventive and unscheduled maintenance
• Troubleshoot and diagnose equipment issues
• Prepare technical reports on modifications and maintenance procedures
• Provide customer service and support during field visits or dispatches
• Link workflow to the schedule
• Manage on-site installation, repair, maintenance, and testing tasks
• Diagnose technical errors or problems and determine appropriate solutions
• Produce timely and detailed service reports
• Operate the vehicle safely and use field automation systems
• Follow company procedures and protocols
• Cooperate with the technical team and share information across the organization
• Understand customer requirements and provide appropriate recommendations and communications
• Build positive relationships with customers

First-Line Technician

• Installs, debugs, and provides technical maintenance for product and component hardware and software, primarily at customer sites
• Performs scheduled inspections, cleaning, and other services, as well as minor repairs on products within a defined area of responsibility
• Inspects products to verify proper operation and resolves identified issues or escalates them to higher support levels
• Schedules services, completes required documentation, and interacts with customers to ensure their satisfaction and understanding of product operation
• Uses diagnostic tools to troubleshoot hardware and software failures
• Performs component-level hardware repairs and adjusts mechanical components
• Configures and installs applicable software
• Performs preventive maintenance and replenishes supplies according to instructions
• Installs, moves, adds, changes, and removes hardware and software products (IMAC/R)
• Instructs and trains customers on the use of installed hardware and software
• Participates in training, implements measures to achieve KPIs, and contributes to special projects

Electronic Technician I

• Install, debug, and technically maintain hardware and software, primarily at customer sites
• Perform scheduled inspections, cleaning, adjustments, preventive maintenance, and minor repairs
• Inspect products, diagnose hardware and software failures, and route requests in accordance with procedures
• Perform component-level hardware repairs
• Configure and install applicable software
• Replenish supplies in accordance with instructions
• Install, move, add, change, and remove hardware and software products (IMAC/R)
• Schedule services and complete the required documentation
• Instruct and train customers on the use and operation of installed products
• Participate in training sessions and implement measures to achieve KPIs
• Assist with special projects as assigned
• Interact with customers to ensure their satisfaction and understanding of product operation

Electronics Technician I

• Become familiar with the practices and procedures of a Field Service Technician
• Use diagnostic tools to troubleshoot hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform preventive maintenance and routine checks
• Replenish consumables according to instructions
• Install, move, add, change, and remove hardware and software products (IMAC/R)
• Instruct and train customers on the use and operation of installed hardware and software
• Participate in regular hardware and software training
• Participate in implementing measures to achieve agreed KPIs
• Assist with special projects as assigned
• Install, debug, and technically maintain hardware and software, primarily at customer sites
• Perform scheduled inspections, cleaning, and minor repairs
• Inspect products, troubleshoot issues, or escalate requests to higher support levels
• Schedule services, complete documentation, and interact with customers to ensure their satisfaction

• Install, debug, and perform technical maintenance on hardware and software, primarily at customer sites
• Perform scheduled inspections, cleaning, minor repairs, and preventive maintenance
• Use diagnostic tools to troubleshoot hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Replenish consumables according to instructions
• Install, move, add, change, and remove hardware and software products (IMAC/R)
• Instruct and train customers on the use and operation of installed products
• Complete required documentation, schedule services, and interact with customers
• Participate in implementing measures to achieve agreed-upon KPIs
• Assist with special projects as assigned

• Install, troubleshoot, and technically maintain hardware and software, primarily at customer locations
• Perform scheduled inspections, cleaning, other services, and minor repairs
• Inspect products, troubleshoot issues, and escalate requests to higher support levels in accordance with procedures
• Schedule services and complete the required documentation
• Interact with customers to ensure their satisfaction and understanding of product operation
• Use diagnostic tools to analyze hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform preventive maintenance and replenish consumables according to instructions
• Install, move, add, change, and remove hardware and software products (IMAC/R)
• Instruct and train customers on the use and operation of installed hardware and software
• Participate in implementing measures to achieve agreed-upon KPIs
• Assist with special projects as assigned

• Install, perform technical maintenance on, and troubleshoot product and component hardware and software, primarily at customer sites
• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance
• Verify that products are functioning properly, resolve issues, and escalate incidents in accordance with procedures
• Schedule services and complete the required documentation
• Work with customers to ensure their satisfaction and understanding of product operation
• Use diagnostic tools to analyze hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Replenish consumables
• Perform hardware and software installations, moves, additions, changes, and removals (IMAC/R)
• Instruct and train customers on the use and operation of installed hardware and software
• Participate in implementing measures to achieve agreed-upon KPIs
• Assist with special projects as assigned

• Assist with the installation, maintenance, and basic troubleshooting of technical equipment on major retailer POS and IT equipment
• Learn to diagnose and resolve issues under the guidance of experienced engineers
• Provide friendly, professional on-site support to customers
• Develop practical IT and hardware knowledge through structured training and real-world experience
• Configure and install applicable software
• Perform routine checks according to documented procedures
• Assist with special projects as assigned