Associate Field Service Technician

Diebold Nixdorf

. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises .

Posted 10/6/2026full-timeRemote • EcuadorJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, debugging, and maintaining hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in performing preventive maintenance, troubleshooting, and executing field service procedures.

Highest-signal resume keywords

Field Service ExperienceHardware RepairSoftware InstallationCustomer TrainingDiagnostic Tools Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical MaintenanceTroubleshootingPreventive MaintenanceComponent-Level RepairsSoftware ConfigurationMechanical AdjustmentsService SchedulingKPI AchievementInspection ProceduresDocumentation

Soft Skills

Written CommunicationVerbal CommunicationCustomer Service

Tools & Technologies

Diagnostic Tools

Certifications & Qualifications

Driver's License

Industry Keywords

Field Service TechnicianCustomer SatisfactionProduct FunctionalityScheduled InspectionService Delivery

About the role

Key responsibilities & impact

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises
Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory
Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure
Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality
Gains familiarity with Field Service Technician practices and procedures
Uses diagnostic tools to troubleshoot hardware and software failures
Performs component-level hardware repairs
Cleans and adjusts mechanical components
Configures and installs applicable software
Performs preventive maintenance and routine checks according to documented procedures
Refills consumables as directed
Installs, moves, adds, changes and removes hardware and software products
Instructs and trains customers on usage and operation of installed hardware and software
Participates in implementation of measures to achieve agreed KPIs
Assists with special projects as assigned

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements

Benefits

Comp & perks

Igualdad de oportunidades y compromiso con la diversidad
Participación en capacitaciones regulares de hardware y software (en el trabajo, aula y basadas en la web)