Associate Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.

Posted 10/10/2026full-timeJacksonville • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in performing preventive maintenance and repairs within a designated territory.

Highest-signal resume keywords

Field Services ExperienceHardware InstallationSoftware ConfigurationTroubleshooting SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceComponent-Level Hardware RepairsDiagnostic ToolsPreventive MaintenanceIMAC/R Activities

Soft Skills

Written CommunicationVerbal Communication

Certifications & Qualifications

Driver's License

Industry Keywords

Customer SatisfactionScheduled InspectionsKPI Initiatives

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
Perform scheduled inspections, cleaning, preventive maintenance, minor product repairs, and consumable refills within an assigned territory.
Inspect products for correct operation, troubleshoot hardware and software failures using diagnostic tools, and escalate issues according to established procedures.
Perform component-level hardware repairs and clean and adjust mechanical components.
Configure and install applicable software.
Perform IMAC/R activities: install, move, add, change, and remove hardware and software products.
Train customers on the usage and operation of installed hardware and software.
Schedule services, complete required paperwork, and support customer satisfaction.
Participate in hardware and software training, KPI initiatives, and special projects.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.