Associate Field Service Technician

Diebold Nixdorf

. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.

Posted 10/8/2026full-timeRemote • EcuadorJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and troubleshooting hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in performing routine maintenance and repairs, utilizing diagnostic tools, and adhering to established procedures.

Highest-signal resume keywords

Field Services ExperienceHardware InstallationSoftware ConfigurationTroubleshooting SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceComponent-Level Hardware RepairsPreventive MaintenanceDiagnostic Tools UsageProduct Inspection

Soft Skills

Written CommunicationVerbal Communication

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesCustomer SatisfactionKPI Initiatives

About the role

Key responsibilities & impact

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Utilizes diagnostic tools to troubleshoot hardware and software failures.
Performs component-level hardware repairs.
Cleans and adjusts mechanical components.
Configures and installs applicable software.
Performs routine preventive-maintenance checks and refills consumables.
Installs, moves, adds, changes and removes hardware and software products.
Instructs and trains customers on installed hardware and software usage and operation.
Participates in KPI initiatives and assists with special projects.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

Benefits

Comp & perks

Diebold Nixdorf es un empleador con igualdad de oportunidades y valoramos la diversidad en nuestra empresa.
Participates in regular hardware and software trainings (on the job, classroom and web based).