Associate Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises .

Posted 10/17/2026full-timeRemote • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining hardware and software products while ensuring customer satisfaction and understanding of product functionality. Proficient in performing preventive maintenance and conducting training on product usage.

Highest-signal resume keywords

Field Services ExperienceHardware InstallationSoftware ConfigurationTroubleshooting SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceComponent-Level Hardware RepairsDiagnostic ToolsPreventive MaintenanceProduct InspectionsScheduled ServicesMinor Product RepairsMechanical Component AdjustmentSoftware InstallationKPI Initiatives

Soft Skills

Written CommunicationVerbal CommunicationCustomer Satisfaction

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesTechnical SupportCustomer PremisesProduct FunctionalityService Scheduling

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning, and other services
Perform minor product repairs within an assigned territory
Inspect products for correct operation and resolve or escalate issues according to established procedures
Schedule services and complete required paperwork
Work with customers to ensure satisfaction and understanding of product functionality
Troubleshoot hardware and software failures using diagnostic tools
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Perform preventive maintenance and refill consumables
Install, move, add, change, and remove hardware and software products
Train customers on installed hardware and software usage and operation
Participate in training, KPI initiatives, and assigned special projects

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1–2 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements

Benefits

Comp & perks

Equal opportunity employer
Diversity-valuing workplace
On-the-job, classroom, and web-based hardware and software training