Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises .

Posted 11/2/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, debugging, and maintaining hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in troubleshooting and performing repairs, with a focus on achieving key performance indicators.

Highest-signal resume keywords

Field Services ExperienceHardware And Software TroubleshootingCustomer Training And SupportPreventive MaintenanceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationComponent-Level RepairsDiagnostic Tools UsagePreventive Maintenance Procedures

Soft Skills

Written CommunicationVerbal CommunicationCustomer Satisfaction Focus

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesTechnical MaintenanceKPI AchievementScheduled InspectionsProduct Repairs

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory
Inspect products for correct operation, resolve issues, and escalate according to established procedures
Use diagnostic tools to troubleshoot hardware and software failures
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Refill consumables as directed
Install, move, add, change, and remove hardware and software products
Train customers on the usage and operation of installed hardware and software
Schedule services, complete required paperwork, and ensure customer satisfaction
Participate in regular hardware and software training
Participate in measures to achieve agreed KPIs
Assist with special projects as assigned

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements

Benefits

Comp & perks

Equal opportunity employer
Diversity-valuing workplace
On-the-job, classroom, and web-based hardware and software training
Participation in special projects and KPI initiatives