Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and troubleshooting ATMs and retail equipment, with a strong focus on customer training and incident management. Proficient in using diagnostic tools for hardware and software failures and performing component-level repairs.

Highest-signal resume keywords

Field Service ExperienceHardware RepairSoftware ConfigurationCustomer TrainingIncident Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceTroubleshootingPreventive MaintenanceComponent-Level RepairsDiagnostic Tools

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

Corporate ToolsDiagnostic Tools

Certifications & Qualifications

Driver's License

Industry Keywords

ATM MaintenanceRetail EquipmentIMAC/RIncident Management

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area.
Perform incident handling, preventive maintenance, IMAC/R, and customer training.
Use diagnostic tools to troubleshoot hardware and software failures.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform routine preventive-maintenance checks and refill consumables.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on installed hardware and software usage and operation.
Receive incident briefings and orders from dispatch and report unforeseen issues.
Provide detailed briefings on completed activities and proactively inform customers about status, progress, and outcomes.
Identify technical or process problems and recommend improvements.
Use corporate tools and processes for knowledge sharing and information gathering.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.