Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.

Posted 10/7/2026full-timeRemote • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting hardware and software products while ensuring customer satisfaction and understanding of product functionality. Proficient in performing preventive maintenance, conducting inspections, and executing repairs within a defined territory.

Highest-signal resume keywords

Field Services ExperienceHardware And Software TroubleshootingCustomer Training And SupportPreventive MaintenanceTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationComponent-Level RepairsDiagnostic Tools UsagePreventive Maintenance Procedures

Soft Skills

Written CommunicationVerbal Communication

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesTechnical MaintenanceCustomer SatisfactionKPI AchievementProduct Functionality

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
Provide scheduled inspections, cleaning, and other services.
Perform minor product repairs within an assigned territory.
Inspect products for correct operation and resolve or escalate issues according to established procedures.
Schedule services and complete required paperwork.
Work with customers to ensure satisfaction and understanding of product functionality.
Perform troubleshooting using diagnostic tools and detailed analysis of hardware and software failures.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform preventive maintenance and routine checks.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on installed hardware and software usage.
Participate in hardware and software training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.